Sheila Mangan
Austin,TX
Summary
Strategic Account Manager with a background in education, client training, and B2B healthcare, experienced in managing client relationships, driving product adoption, and growing accounts. Skilled at developing onboarding and training programs, strengthening client retention, identifying growth opportunities, and partnering cross-functionally to deliver a strong customer experience.
Overview
20
20
years of professional experience
Work History
Strategic Account Manager, Austin, TX
Edcetera
01.2024 - 07.2026
- Managed the end-to-end client lifecycle for a portfolio of high-value B2B healthcare partners across optometry, ophthalmology, podiatry, and dermatology, driving onboarding, engagement, retention, renewals, and account growth.
- Cultivated strong, long-term client relationships as a primary point of contact, providing proactive support, problem-solving, best-practice guidance, and ongoing education to help clients succeed.
- Designed and delivered onboarding and training programs, including live webinars, platform walkthroughs, and clear instructional materials and educational resources, to accelerate product adoption, increase user proficiency, and help clients maximize platform value.
- Led national Student Ambassador Program across 20+ optometry schools, overseeing representative engagement and initiative development to increase participation and strengthen product adoption.
- Analyzed engagement utilization and client feedback to identify adoption gaps and growth opportunities, using insights to improve customer experience, strengthen retention, and inform product and marketing initiatives.
- Collaborated cross-functionally with Product, Marketing, Customer Success, Finance, Learning, and Creativeto execute client initiatives, support product rollouts and marketing activations, and drive client retention, renewals, upsell, and account expansion.
Account Manager, Austin, TX
Ooni
03.2020 - 10.2023
- Managed strategic partnerships with national retail accounts including Williams Sonoma and Crate & Barrel, overseeing $15M+ in annual revenue
- Drove $1.5M in wholesale sales growth through trend analysis, inventory optimization, and strategic account planning, contributing to 82% YoY growth
- Led recurring business reviews with key stakeholders to strengthen partnerships and consistently exceed sales targets by up to 280%
- Partnered cross-functionally on marketing campaigns, forecasting, and data analysis initiatives, increasing sell-through, expanding assortments, and growing door count by 50%+
Fourth Grade Teacher, Needham, MA
Hillside Elementary School
09.2006 - 06.2018
- Facilitated intellectual, emotional, and social growth in an inclusive classroom through engaging lessons aligned with district standards to ensure student mastery
- Fostered interpersonal skills, critical thinking, and problem-solving through cooperative groups and open-ended questioning. Collaborated with teachers, specialists, counselors, and administrators to address students’ social/emotional and academic needs
Education
Master of Arts - Teaching
Simmons College
Boston, MABachelor of Arts - Social and Rehabilitation Services
Assumption College
Worcester, MAStudy Abroad Program - undefined
National University of Ireland
Galway, IrelandSkills
- Strategic Account Management
- Client Retention & Relationship Management
- Client Onboarding & Product Adoption
- Account Growth & Business Development
- Customer Education & User Engagement
- Training & Mentorship
- Salesforce
- SAP
- SPS Commerce
- Asana
- Notion
Timeline
Strategic Account Manager, Austin, TX
Edcetera
01.2024 - 07.2026
Account Manager, Austin, TX
Ooni
03.2020 - 10.2023
Fourth Grade Teacher, Needham, MA
Hillside Elementary School
09.2006 - 06.2018
Study Abroad Program - undefined
National University of Ireland
Bachelor of Arts - Social and Rehabilitation Services
Assumption College
Master of Arts - Teaching
Simmons College