Sheila Martin
Aurora,CO
Summary
With a proven track record at United Airlines, I excel in customer service and problem-solving, adeptly managing a variety of situations and resolving conflicts with empathy. My experience as a Customer Service Representative and Flight Attendant showcases my critical thinking and active listening skills, significantly enhancing customer loyalty and satisfaction.
Overview
36
36
years of professional experience
Work History
Customer Service Representative
United Airlines
07.1988 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls in the Station Operations Center efficiently, finding satisfactory resolutions for both customers and the company alike.
- Collaborated with team members to develop best practices.
- Responded to customer requests for products, services, and company information.
Flight Attendant
United Airlines
09.1990 - 02.1994
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
Education
High School Diploma -
Lake Central High School
Saint John, IN05.1983
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Computer Proficiency
- Live chat support
Timeline
Flight Attendant
United Airlines
09.1990 - 02.1994
Customer Service Representative
United Airlines
07.1988 - Current
High School Diploma -
Lake Central High School
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