Summary
Overview
Work History
Education
Skills
Timeline
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SHEILA MARTINEZ

55 E 102nd street,New York, NY

Summary

To obtain a position as a team-player in a people-oriented organization where I can maximize my customer- service experience in a challenging environment to achieve the corporate goals as well as allow for personal and professional growth.

Overview

14
14
years of professional experience

Work History

Flight Attendant

Southwest Airlines
Chicago, IL
09.2023 - Current
  • Followed safety, passenger and supply pre-flight checklists.
  • Performed pre-flight checks on the aircraft's interior components, such as exit doors and safety equipment.
  • Administered first aid to passengers experiencing medical issues and helped coordinate advanced in-flight or ground support.
  • Took measures during unusual conditions to maximize safety of customers and crew.
  • Provided assistance to disabled passengers when necessary.
  • Served beverages and food items and provided key information about offerings to passengers during flights.

Patient Concierge

Elite Body Sculpture
Atlanta, US
01.2022 - 08.2024
  • Create, maintain, and file medical records.
  • Utilize computers with skill and proficiency while maintaining complete confidentiality in all patient matters, in accordance with company policy.
  • Answer the phone promptly and professionally.
  • Accurately book, change, and cancel appointments.
  • Contributed to our online presence.
  • Ad hoc projects and tasks, as assigned.

Team Leader

Legends
New York, US
06.2015 - 09.2022
  • Totaled bills and calculated taxes.
  • Created attractive displays to promote items.
  • Completed transactions using the POS system.
  • I used the Microsoft Office Suite.
  • Trained the team on all aspects of the company's operating procedures and services.

Receptionist

Dry Bar
New York, US
07.2011 - 07.2013
  • Scheduled and rescheduled hair services for new and recurring clients.
  • Accepted all payment types.
  • Created attractive displays to promote items.
  • Upsell products and educate clients on Dry Bar hair products.

Education

High School -

Jane Addams Vocational School
USA
05.2025

Skills

  • Bilingual
  • Customer service
  • Team management
  • Team building
  • Guest experiences
  • MS Office

Timeline

Flight Attendant

Southwest Airlines
09.2023 - Current

Patient Concierge

Elite Body Sculpture
01.2022 - 08.2024

Team Leader

Legends
06.2015 - 09.2022

Receptionist

Dry Bar
07.2011 - 07.2013

High School -

Jane Addams Vocational School

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SHEILA MARTINEZ