Sheila Mcfarland
BMI Federal Credit Union
Wellston,OH
Summary
Reliable communication and listening for problem solving. I was certified in IRA and HSA questions and solutions for the credit union. I was also a Certified Financial Counselor. Friendly and collaborative with passion for helping teams achieve their goals. Possesses strong organizational skills and solid understanding of customer service and administrative tasks. Capable of driving operational efficiency and enhancing overall customer experience.
Work History
Contact Center Assistant Manager
Member Service Representative
Teller and Title Clerk
Assistant Branch Manager
Education
Bachelor of Arts - Drawing, Painting, Printmaking
Fine Arts
Skills
Many years of Member and customer service. Collaboration with all internal departments. Problem solving and customer assistance with all issues. Assistance over phone and the computer with all account issues
disputes
fraud
account discrepancy
fees
name changes
account updates.
Timeline
Contact Center Assistant Manager
BMI Federal Credit Union
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Member Service Representative
BMI Federal Credit Union
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Teller and Title Clerk
BMI Federal Credit Union
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Assistant Branch Manager
BMI Federal Credit Union
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The Ohio State University
Bachelor of Arts from Drawing, Painting, Printmaking
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