Sheila Medlin
Customer service
Wellston,OK
Summary
Dedicated professional with extensive experience in an mangment-level position, demonstrating a proven track record of success in developing and executing strategic initiatives, leading teams, and managing complex projects. Professional shopping expert with history of delivering high-quality, personalized services to meet diverse client needs. Proven ability to navigate online platforms and curate product selections to enhance customer satisfaction. Known for collaborative work style and adaptability to changing client demands, ensuring seamless and efficient service.
Overview
13
13
years of professional experience
Work History
Online Customer Service Representative
Dot Compliance Help
05.2025 - 08.2025
- Resolved customer inquiries through email and chat, ensuring timely and effective communication.
- Managed high-volume support tickets, prioritizing urgent issues for prompt resolution.
- Collaborated with cross-functional teams to improve service delivery processes and enhance customer satisfaction.
- Maintained a high level of professionalism and composure during challenging interactions, leading to positive outcomes for both the customer and the company.
Online Personal Shopper
Walmart
08.2024 - 05.2025
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Animal Welfare Officer I
Oklahoma City Animal Welfare
01.2024 - 05.2024
- Communicated concerns and information to supervisor for remediation and support
- Built strong relationships within community by participating in local events and activities
- Provided guidance, support and mentorship to junior personnel in developing professional skillsets
- Reviewed data to identify risks, determine needs and make adjustments
Correctional Case Manager III
Oklahoma Department of Corrections
03.2018 - 11.2023
- Supervised between 80 to 145 inmates. To insure their daily routines were being followed. Such as jobs and school.
- Assigned jobs to the inmates under my supervision or enrolled them in school.
- Collaborated closely with other departments such as parole and probation officers to ensure continuity of care throughout all stages of an offender's sentence
- Participated in weekly team meetings to discuss client cases and develop strategies for successful reentry into society.
- Taught up to at least three classes per semester.
- Developed strong working relationships with community partners to facilitate access to essential services for released inmates.
Correctional Case Manager III
Core civic
03.2014 - 03.2018
- Supervised around 160 inmates.
- 'Assigned jobs or enrolled the inmates into classes.
- Taught classes every semester.
- Offered support services during transition periods when an inmate is released from custody or transferred between facilities
- Collaborated closely with other departments such as parole and probation officers to ensure continuity of care throughout all stages of an offender's sentence
- Provided resources and referrals for housing assistance, employment opportunities, mental health services
Youth Guidance Specialist
Office of Juvenile Affairs
06.2012 - 03.2014
- Supervised the juvenile's under my care. Made sure their daily routine was monitored closely.
- Facilitated skill-building workshops focused on topics such as conflict resolution, communication, goal setting, and decision making.
- Participated in professional development opportunities to stay current on best practices in the field of youth guidance.
- Worked closely with local law enforcement agencies when dealing with juvenile delinquency cases
- Encouraged constructive communication between family members of troubled youth as a means of providing support systems outside of the agency setting
Correctional Officer
Oklahoma Department of corrections
06.2012 - 11.2012
- Demonstrated ability to handle difficult inmates in a professional and effective manner
- Maintained order within the facility by conducting searches, shakedowns, head counts and pat downs as necessary
- Developed excellent communication skills to de-escalate potentially volatile situations
Education
Master of Science (M.S.) - Psychology
University of Phoenix
12.2013
Bachelor of Science (B.S.) - Criminal Justice Administration
University of Phoenix
04.2011
Associate in Science (A.S.) - Police science
Oklahoma State University
05.1999
Skills
- Reliability
- Multitasking
- Time Management
- Computer Skills
- Customer service expertise
Timeline
Online Customer Service Representative
Dot Compliance Help
05.2025 - 08.2025
Online Personal Shopper
Walmart
08.2024 - 05.2025
Animal Welfare Officer I
Oklahoma City Animal Welfare
01.2024 - 05.2024
Correctional Case Manager III
Oklahoma Department of Corrections
03.2018 - 11.2023
Correctional Case Manager III
Core civic
03.2014 - 03.2018
Youth Guidance Specialist
Office of Juvenile Affairs
06.2012 - 03.2014
Correctional Officer
Oklahoma Department of corrections
06.2012 - 11.2012
Bachelor of Science (B.S.) - Criminal Justice Administration
University of Phoenix
Associate in Science (A.S.) - Police science
Oklahoma State University
Master of Science (M.S.) - Psychology
University of Phoenix