Jeffrey Nickerson
Decatur
Summary
Client Services Professional with over 25 years of extensive expertise in client relations and process improvement, known for driving customer satisfaction and operational efficiency. Leverages leadership and management skills to enhance team collaboration and deliver exceptional service, utilizing a deep understanding of medical terminology and Microsoft Office proficiency. Committed to fostering innovation in client interactions, continually elevating service standards in dynamic environments.
Overview
25
25
years of professional experience
Work History
Online Customer Service Representative
The Home Depot
01.2020 - 01.2024
- Answered high-volume of inbound customer telephone calls and documented encounters for quality.
- Owned processes of engaging, clarifying, and payment processing--creating ease of service with one call experience.
- Resolved customer issues regarding damage claims, service concerns and process education.
- Collaborated with team members and leadership to best assure customer satisfaction.
- Managed call time of inbound customer calls to ensure timely and quality level of service.
- Implemented streamlined processes for payment handling, achieving a one-call resolution and enhancing overall service efficiency.
Client Supply Services Representative
Quest Diagnostics
01.1999 - 01.2019
- Handled all inbound customer orders received by telephone, electronically and in writing.
- Reported laboratory results to clients and patients—documented all encounters for quality and training purposes.
- Contacted clients to resolve routine matters related to patient testing and results reporting.
- Effectively managed time and documentation of all encounters.
Education
Communications, Business Administration
Mississippi State University
Starkville, MississippiSkills
- Customer Service
- Medical Terminology
- Decision Making
- Microsoft Office
- Communication
- Leadership
- Process Improvement
- Client Relations
- Time Management
- Problem Solving
- Sales Support
- Management
- Detail Oriented
- Adaptability
- Teamwork
Hobbies and Interests
Writing poetry. I am a published author of 7 complete works.
Personal Information
Title: Client Services Professional
Timeline
Online Customer Service Representative
The Home Depot
01.2020 - 01.2024
Client Supply Services Representative
Quest Diagnostics
01.1999 - 01.2019
Communications, Business Administration
Mississippi State University