Sheila M. Hall
Jacksonville
Summary
Results-driven Store Manager at Community Choice Financial with strong expertise in cash management and customer service. Demonstrated ability to enhance customer loyalty and resolve inquiries effectively. Proficient in document management and staff training, excelling in high-pressure environments while ensuring compliance and operational efficiency.
Overview
21
21
years of professional experience
Work History
STORE MANAGER
COMMUNITY CHOICE FINANCIAL; INSTALOAN
ST AUGUSTINE
12.2022 - Current
- Manage cash control and store opening and closing procedures.
- Submit loan applications for verification and recommendations.
- Close and administer customer loans.
- Maintains strict confidentiality of records and client information.
- Comply with regulatory requirements of Bank Secrecy Act, Anti Money Laundering, Privacy Act and Fair Debt Collections Practices Act.
- Answer customer calls promptly to avoid wait times.
- Recommend insurance products, thoroughly explaining details.
- Assist customers with setting appointments.
- Cultivate customer loyalty, promote repeat business.
- Investigate and resolve customer inquiries quickly.
- Educate customers about billing, payment processing and support policies and procedures.
- Process payments and apply to customer balances.
DELI ASSOCIATE
WALMART
CRESTWOOD
02.2022 - 11.2023
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand.
- Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Delivered exemplary customer service.
PARAEDUCATOR, SPECIAL EDUCATION
BOONE COUNTY HIGH SCHOOL
FLORENCE
09.2017 - 06.2021
- Collaborated with students with multiple degrees of special needs to accomplish various tasks.
- Collaborated with teachers to help with classroom and workload management.
- Monitored student classroom and outdoors activities to promote student safety.
- Kept classroom clean, neat and properly sanitized for student health and classroom efficiency.
- Relieved classroom teacher during breaks and maintained order and structure in the classroom.
- Monitored students on field trips to keep students safe in public settings.
- Worked with students with moderate to severe autism to increase life skills.
- Communicated with nonverbal children to provide comfort, encouragement and positive reinforcement.
CUSTOMER SERVICE ASSOCIATE
CONVERGYS/CONCENTRIX
ERLANGER
10.2017 - 09.2019
- Collected customer feedback for numerous clients in order to make process changes to exceed customer satisfaction goals.
- Used strong and eloquent speaking skills in delivering questions to survey participants by phone and prompting responses to complete questionnaires.
- Entered responses from survey participants into internal database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Met customer call guidelines for service levels, handle time and productivity.
ELIGIBILITY SPECIALIST
CHILDCARE COUNCIL OF KENTUCKY
COVINGTON
10.2015 - 02.2017
- Reviewed applications for Child Care Assistance program.
- Documented all communication with applicants and inputted information into system.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Scheduled appointments with applicants to gather information and explain benefits process.
- Communicated with people from various cultures and backgrounds on application process.
- Interviewed applicants and explained scope of different available benefits.
- Inputted all gathered information and researched data on applicants into computer system.
- Interacted with customers by phone, email or in-person to provide information.
- Sorted and distributed office mail.
BANKRUPTCY LITIGATION SPECIALIST
OCWEN LOAN SERVICING-FKA LITTON LOAN SERVICING, LP
HOUSTON
01.2005 - 04.2015
- Developed professional relationships with bankruptcy attorneys, trustees, other legal counsel and bankruptcy court personnel.
- Answered telephone calls and email messages.
- Collaborated with attorneys and other legal personnel on bankruptcy documentation reviews, making necessary corrections.
- Appropriately followed up with attorneys and bankruptcy trustees to avoid bankruptcy delinquencies.
- Communicated pertinent information to attorneys via phone, email and mail.
- Reviewed Deed of Trust, Title Commitment and prior bankruptcies documents.
- Researched mortgage loan documents and payment history from origination to determine accurate Proof of Claim and Motion for Relief figures.
- Managed litigation case files and maintained accurate records for legal proceedings.
- Coordinated communication between attorneys, clients, and court personnel effectively.
- Reviewed case materials and identified relevant information for attorneys' use.
- Ensured compliance with regulatory requirements in all documentation processes.
- Analyzed contracts for potential disputes or areas of risk in order to anticipate any possible future litigation.
- Monitored court dockets and deadlines in multiple jurisdictions.
- Responded promptly to inquiries from opposing counsel or court personnel regarding status updates or other information related to cases.
- Used state and federal electronic filing systems.
Education
Some College (No Degree) -
Northern Kentucky University
Highland Heights, KYSkills
- Cash management and financial audits
- Banking operations and deposits
- Document management and reporting
- Debt collection strategies
- Excel proficiency and office applications
- Training and mentoring skills
- Multitasking and organizational abilities
- Customer service and relationship management
- Accurate cash handling practices
- Store opening and closing procedures
- Conflict resolution techniques
Timeline
STORE MANAGER
COMMUNITY CHOICE FINANCIAL; INSTALOAN
12.2022 - Current
DELI ASSOCIATE
WALMART
02.2022 - 11.2023
CUSTOMER SERVICE ASSOCIATE
CONVERGYS/CONCENTRIX
10.2017 - 09.2019
PARAEDUCATOR, SPECIAL EDUCATION
BOONE COUNTY HIGH SCHOOL
09.2017 - 06.2021
ELIGIBILITY SPECIALIST
CHILDCARE COUNCIL OF KENTUCKY
10.2015 - 02.2017
BANKRUPTCY LITIGATION SPECIALIST
OCWEN LOAN SERVICING-FKA LITTON LOAN SERVICING, LP
01.2005 - 04.2015
Some College (No Degree) -
Northern Kentucky University