Sheila Miller

Support KIS Professional Services/Cabling & Installation team/KIS Operations through tier-1 helpdesk support.

• Answering phones/routing calls.
• Scheduling the engineers.
• Scheduling for the Cabling technicians.
• Using AutoTask to create Customers and Contracts, Tickets, enter time worked and tasks completed, as well as manage the billing of completed work.
• Sending invoices to customers.
• maintained forms for tracking project status'.
• maintained forms for tracking worked hours.

General Receptionist duties.

• assisting with shipping/receiving,
• Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
• Filing for AP/AR paperwork.
• Assisting Marketing dept. with events hosted by KIS,
• Ordering for and stocking for company break room, office supplies/needs, employee birthday gifts/gift cards, and lunch for office on occasion,
• Updating and re-typing forms for executives as needed.
• Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
• Handled and processed incoming payments to the company bank account.
• Handled confidential and sensitive information with discretion and tact.