Sheila Moore
Nicholasville,KY
Summary
Dynamic professional with extensive experience as a Health & Life Insurance Agent, excelling in risk evaluation and policy analysis. Proven track record of exceeding sales targets and delivering exceptional customer service. Adept at aligning client needs with long-term goals, fostering strong relationships, and driving satisfaction in fast-paced environments.
Overview
30
30
years of professional experience
Work History
Health & Life Insurance Agent
Self-employed
KY & AR
05.2003 - Current
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Provided comprehensive customer service to drive client satisfaction.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Assisted underwriting department in evaluating risks associated with prospective policyholders, streamlining decision-making processes related to policy issuance or denial.
- Exceeded sales targets through effective prospecting, lead generation, and policy presentations to potential clients.
Airbnb Host
Self-Employed
Lexington, KY
03.2022 - 03.2024
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Maintained high occupancy rates through effective marketing strategies on various online platforms.
Office Manager
Betts Chiropractic
Jonesboro, AR
08.2014 - 08.2015
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Verified insurance coverage by telephone to guarantee proper reimbursement of benefits, and to estimate patient’s financial responsibilities.
New & Used Auto Sales
Toyota, Lexus, Nissan, Chevrolet, Cadillac, GMC…
AR & KY
04.1995 - 02.2014
- Skilled at working independently and collaboratively in a team environment.
Controller/Public Relations
Mid-State Toler Dental Laboratory
Jonesboro, AR
05.2001 - 05.2003
- Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
- Prepared balance sheets, cash flow reports and income statements.
Scheduling Coordinator
KY Center for Oral & Maxillofacial Surgery
Lexington, KY
05.2000 - 05.2001
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
General Manager
Friedmans Jewelers
Mt Sterling, KY
04.1998 - 04.2000
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Verified insurance coverage by telephone to guarantee proper reimbursement of benefits, and to estimate patient’s financial responsibilities.
Education
No Degree - Pre-Medicine
Harding University
Searcy, ARSkills
- Risk evaluation
- Goal-oriented mindset
- Policy analysis
- Underwriting principles
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Affiliations
- U S Army veteran - 101st Airborne, Ft Campbell KY
Timeline
Airbnb Host
Self-Employed
03.2022 - 03.2024
Office Manager
Betts Chiropractic
08.2014 - 08.2015
Health & Life Insurance Agent
Self-employed
05.2003 - Current
Controller/Public Relations
Mid-State Toler Dental Laboratory
05.2001 - 05.2003
Scheduling Coordinator
KY Center for Oral & Maxillofacial Surgery
05.2000 - 05.2001
General Manager
Friedmans Jewelers
04.1998 - 04.2000
New & Used Auto Sales
Toyota, Lexus, Nissan, Chevrolet, Cadillac, GMC…
04.1995 - 02.2014
No Degree - Pre-Medicine
Harding University