Summary
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Sheila Moran

North Ridgeville,OH

Summary

Proven Customer Service Representative with a track record of enhancing customer satisfaction at XPO Logistics, adept in problem resolution and critical thinking. Excelled in complaint handling and scheduling, seeking part-time work. Demonstrates exceptional problem-solving abilities and professional telephone demeanor, significantly improving call center operations.

Work History

Customer Service Representative

XPO Logistics

Worked at trucking company handled shortages and handled damages. More recently I went to two days a week and I

now am customer service handling calls and scheduling shipments and more.

I am looking for part time work.

Two days a week preferably.

Education

Court Reporting - Court Reporting

Cuyahoga Community College
Cleveland, OH
07.1996

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Relations
  • Problem Resolution
  • Call center experience
  • Complaint Handling
  • Complaint resolution
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Call Center Operations
  • Scheduling
  • Follow-up skills
  • Appointment Scheduling

Timeline

Customer Service Representative

XPO Logistics

Court Reporting - Court Reporting

Cuyahoga Community College
Sheila Moran