Summary
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Sheila Moran

North Ridgeville,OH

Summary

Proven Customer Service Representative with a track record of enhancing customer satisfaction at XPO Logistics, adept in problem resolution and critical thinking. Excelled in complaint handling and scheduling, seeking part-time work. Demonstrates exceptional problem-solving abilities and professional telephone demeanor, significantly improving call center operations.

Work History

Customer Service Representative

XPO Logistics
Parma ,OH

Worked at trucking company handled shortages and handled damages. More recently I went to two days a week and I

now am customer service handling calls and scheduling shipments and more.

I am looking for part time work.

Two days a week preferably.

Education

Court Reporting - Court Reporting

Cuyahoga Community College
Cleveland, OH
07.1996

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Relations
  • Problem Resolution
  • Call center experience
  • Complaint Handling
  • Complaint resolution
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Call Center Operations
  • Scheduling
  • Follow-up skills
  • Appointment Scheduling

Timeline

Customer Service Representative

XPO Logistics

Court Reporting - Court Reporting

Cuyahoga Community College
Sheila Moran