Sheila M. Pieschek
Denmark,USA
Summary
Experienced communications professional with over 20 years in high-responsibility environments, recognized for maintaining a calm, steady presence in high-pressure situations. Known for exceptional listening skills, clear communication, and the ability to put others at ease during moments of stress. Trusted team member and mentor who consistently demonstrates compassion, professionalism, and sound judgment while supporting both the public and colleagues.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Office Manager/Accounting
Brown County Communications, Inc (closed)
Green Bay, WI
09.1999 - 12.2021
- Managed bookkeeping in QuickBooks and office operations
- Handled customer communication and phone systems
- Supported marketing and business operations
Morning Show Host, News Reporter
WQLH, 99-Country, WNFL
Green Bay, WI
05.1988 - 09.1999
- Morning Show Co-Host / News Anchor
- Afternoon News Anchor / Reporter
- Assistant Promotions Director
- Delivered clear, engaging communication across radio platforms
- Wrote and presented news and promotional content
911 Telecommunications Operator / Dispatcher
Brown County Public Safety Communications
Green Bay, WI
01.2002 - Current
- Manage high-volume incoming calls and coordinate services across police, fire, and EMS agencies
- Assess caller needs and determine appropriate response with clarity and efficiency
- Maintain accurate documentation while navigating multiple systems simultaneously
- Prioritize tasks effectively in a fast-paced, team-oriented environment
- Provide calm, professional communication to callers, responders, and internal staff
- Served as a Certified Training Officer (CTO) for 10 years, training and mentoring new employees
- Support workplace wellness initiatives, including Healthy Center 911
- Recognized for strong judgment, professionalism, and consistent high-quality performance
Education
Class Valedictorian
Trans American School of Broadcasting
Wausau, WIHigh School Diploma -
Denmark High School
Denmark, WISkills
Calm and steady communication
Customer service and patient interaction
Active listening and empathy
Organization and multitasking
Training and mentoring
Sound judgment and decision-making
Certification
- Emergency Medical Dispatch (EMD) Certification
- American Heart Association CPR / AED Certification
- Diploma, TV & Radio Broadcasting
Honors & Recognition
Calm of the Storm Award (2023), Calm of the Storm Award Nominee (2024), Telecommunicator of the Year Nominee (2019), Quiggles Spirit Award (2009), Recipient of multiple team awards for performance, collaboration, and service excellence
Timeline
911 Telecommunications Operator / Dispatcher
Brown County Public Safety Communications
01.2002 - Current
Office Manager/Accounting
Brown County Communications, Inc (closed)
09.1999 - 12.2021
Morning Show Host, News Reporter
WQLH, 99-Country, WNFL
05.1988 - 09.1999
Class Valedictorian
Trans American School of Broadcasting
High School Diploma -
Denmark High School