Sheila Newberry
Phoenix,AZ
Summary
To seek and maintain position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Lead Cashier
Superstar Car Wash
02.2023 - Current
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Manager
Horseshoe Lounge
07.2013 - 06.2016
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Caregiver
Home Health Professionals
06.2006 - 02.2012
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Education
Bachelor of Arts - Elementary Education
Western Governors University
Salt Lake City, UT08.2027
High School Diploma -
Precision Academy
Phoenix, AZ05.2006
Skills
- Training and coaching
- Training and mentoring
- Customer Assistance
- Point of sale operation
- Workplace Safety
- Calm and Patient Demeanor
- Effective Communication
Certification
- CPR & First Aid Certified
Timeline
Lead Cashier
Superstar Car Wash
02.2023 - Current
Manager
Horseshoe Lounge
07.2013 - 06.2016
Caregiver
Home Health Professionals
06.2006 - 02.2012
Bachelor of Arts - Elementary Education
Western Governors University
High School Diploma -
Precision Academy