Sheila Parsons
East Hartford
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Experienced professional with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.
Overview
13
13
years of professional experience
1999
1999
years of post-secondary education
Work History
Server
Burnside Romas
East Hartford
06.2020 - Current
- Maintained cleanliness and organization of dining area and service stations.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Collaborated with kitchen staff to ensure timely meal preparation.
- Handled customer inquiries and resolved issues promptly.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Server
Oak View Group
Hartford
10.2012 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Managed food and beverage orders for efficiency and accuracy.
- Maintained cleanliness and organization of dining area and service stations.
- Operated POS systems to efficiently process customer transactions.
- Assisted in training new servers on service standards and procedures.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Education
East Hartford High School
East Hartford, CTSkills
- Food service
- Order management
- POS operation
- Customer service
- Menu knowledge
- Time management
- Cleanliness maintenance
- Supply restocking
- Training new staff
- Point-of-sale system
- Strong work ethic
- Table bussing
- Food running
- Multitasking and organization
Timeline
Server
Burnside Romas
06.2020 - Current
Server
Oak View Group
10.2012 - Current
East Hartford High School