Sheila Patterson
Muskegon
Summary
Dynamic Assistant Manager at Quality Dining with a proven track record in enhancing customer satisfaction and optimizing team productivity. Skilled in money handling and team leadership, I successfully implemented new processes that improved operational efficiency and fostered a positive work environment, ensuring high-quality service and effective decision-making.
Overview
2026
2026
years of professional experience
Work History
Assistant Managet
Quality Dining
1990 - Current
- Assisted in daily operations to ensure smooth workflow and timely task completion.
- Supported team in implementing new processes for improved efficiency and effectiveness.
- Coordinated schedules and resources to optimize team productivity and project timelines.
- Engaged in cross-training initiatives to enhance team flexibility and skill development across functions.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
Associates - Elementary School Teaching
Grand Valley State University
Allendale, MIHospitality Mannagement - Hospitality
Muskegon Community College
Muskegon, MICulinary Arts - Culinary Arts
Grand Rapids Community College
Grand Rapids, MI06.1987
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
Timeline
Assistant Managet
Quality Dining
1990 - Current
Associates - Elementary School Teaching
Grand Valley State University
Hospitality Mannagement - Hospitality
Muskegon Community College
Culinary Arts - Culinary Arts
Grand Rapids Community College
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