
Accomplished retail management professional with over three decades of experience, including a significant tenure at The Fresh Market and Delchamps. Expert in customer service management and inventory control, demonstrating exceptional problem-solving abilities and leadership skills. Elevated store performance and team productivity, achieving remarkable results in customer satisfaction and operational efficiency.
Over 30 years in retail grocery. The last 11 years have been with The Fresh Market in Destin,Fl. Over 15 years with Delchamps and stayed through many buy outs and ended when Belle Foods bought the remaining stores from C&S Wholesalers. The store I was in closed. Started with The Fresh Market in Destin in Aug 2013 as a ft produce clerk. Worked up to asst produce mgr to produce manager and was blessed for the opportunity to become an ASM in aug of 2021.
Problem-Solving
Customer Service
Customer experience
Customer Service and Engagement
Retail Operations
Inventory Control
Customer Relations
Store Organization
Time Management
Team Building and Leadership
Store Opening and Closing
Attention to Detail
Customer Service Management
Staff Supervision
Store operations
Stock management
Team Management
Employee Scheduling
Hiring and Training
Staff Management
Pricing and Markdowns
Work Planning and Prioritization
Mentoring and Coaching
Goals and performance