Sheila Upton-Perry
Bowling Green,KY
Summary
Creative Business Owner with exceptional background spent in customer service . Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams.
Overview
37
37
years of professional experience
Work History
Owner
The Purple Door Boutique
03.2015 - Current
- Manage day-to-day business operations.
- Develope and maintain strong relationships with clients, resulting in repeat business and referrals.
- Oversee daily operations, ensuring all tasks are completed accurately and efficiently by team members.
- Focus on customer satisfaction by implementing efficient business processes and providing exceptional service.
- Monitor market conditions to set accurate product pricing and take advantage of emerging trends.
- Merchandising products which consist of apparel, shoes, gift items
Customer Service Representative
B&M Industrial Supply
11.1986 - 01.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Bowling Green High School
Bowling Green, KY05.1985
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Merchandising
Timeline
Owner
The Purple Door Boutique
03.2015 - Current
Customer Service Representative
B&M Industrial Supply
11.1986 - 01.2015
High School Diploma -
Bowling Green High School
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