SHEILA RODRIGUEZ
Cape Coral,FL
Summary
Recently certificated CFI with a strong interest in teaching and mentoring new pilots. Looking for an opportunity to grow as an instructor while maintaining a safety-first approach and building student confidence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Billing Specialist
United Healthcare
Miami, FL
01.2023 - 03.2024
- Reviewed and corrected billing discrepancies, ensuring accurate invoicing and minimizing potential revenue loss.
- Communicated with insurance companies to resolve payment issues, facilitating timely reimbursements for services rendered.
- Collaborated with healthcare providers to verify patient information.
- Answered customer inquiries regarding billings, payments, and account status, enhancing customer satisfaction and trust.
- Investigated billing discrepancies and processed customer refunds to ensure accurate financial records.
Guest Services
Pullman Miami Hotel
Miami, FL
11.2021 - 12.2023
- Implemented new strategies to enhance guest services and improve overall guest satisfaction scores.
- Contributed to staff meetings to identify actionable improvements in guest services.
- Trained new staff on company policies and procedures to ensure consistent guest service delivery.
- Recorded daily guest service activities and front desk operations to support operational efficiency.
Bank Teller Intern
South Federal Credit Union
Miami, FL
04.2019 - 09.2019
- Processed customer transactions efficiently and accurately.
- Balanced cash drawers accurately at end of shift.
- Compiled daily reports of cash receipts, withdrawals, and other transactions to maintain accurate financial records.
- Processed loan applications and paperwork for customers.
- Managed incoming calls and directed inquiries to ensure timely customer assistance.
Education
High School Diploma -
Coral Gables Senior High
Miami, FL05-2020
Skills
- Staff training
- Written communication
- Problem solving
- Team collaboration
- Customer relations
- Multitasking Abilities
- Computer literacy
Languages
English
Full Professional
Spanish
Full Professional
Certification
- Private Pilot
Instrument Rated
Commercial/Multi engine (add on)
CFI/CFII
Timeline
Billing Specialist
United Healthcare
01.2023 - 03.2024
Guest Services
Pullman Miami Hotel
11.2021 - 12.2023
Bank Teller Intern
South Federal Credit Union
04.2019 - 09.2019
High School Diploma -
Coral Gables Senior High