Sheila Sales
Senior Account Specialist
Oklahoma City,OK
Summary
Detail-oriented Account Specialist focused on resolving issues and maintaining customer loyalty. Strong critical thinking and telephone skills. Knowledgeable about Hertz practices and documentation requirements. Results-oriented Account Specialist driven to meet and exceed expectations on a consistent basis. Proficient in data verification, account updates and problem solving. Deep understanding of financial and payment matters bringing several years of related experience. Experienced Account Specialized proficient in data verification, account updates and problem solving.
Overview
36
36
years of professional experience
Work History
Senior Account Specialist
Hertz Car Rental
Oklahoma City, OK
09.1996 - 04.2020
- Met or exceeded goals on consistent basis.
- Oversaw account services for key regional clients.
- Analyzed accounts for delinquencies and other ongoing issues.
- Documented all incoming and out going calls.
- Trained new employees.
Traffic Coordinator/Liaison Coordinator
Chickasha Cotton Oil Company
Chandler, AZ
06.1984 - 05.1996
- Worked with vendors for rates and scheduling for movement of cottonseed products via rail and truck.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
- Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials and notified ginning locations and vendors.
Supervisor
Federal Reserve Bank Of Kansas City
Oklahoma City, OK
1964 - 1977
- Oversaw and optimized work of thirty employees performing high-quality proof work.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Conducted scheduled and impromptu evaluations to assess work performance.
- Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
- Measured team performance and reported metrics to leadership team members.
Sales Manager
Century Martial Art Supply
Midwest City, OK, OK
1977 - 1983
- Developed and implemented comprehensive salesperson training program.
- Developed strategic relationships with key suppliers and clients to foster profitable business initiatives. Took sales teams to national karate tournaments to sell all products.
Education
Maricopa Community Colleges - Mesa Community College
Mesa, AZSkills
Customer relationship development
undefinedTimeline
Senior Account Specialist
Hertz Car Rental
09.1996 - 04.2020
Traffic Coordinator/Liaison Coordinator
Chickasha Cotton Oil Company
06.1984 - 05.1996
Maricopa Community Colleges - Mesa Community College
Sales Manager
Century Martial Art Supply
1977 - 1983
Supervisor
Federal Reserve Bank Of Kansas City
1964 - 1977
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