Roderick Freeman
Perry,GA
Summary
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance company loyalty with unparalleled support.
Overview
27
27
years of professional experience
Work History
Senior Account Specialist
Enterprise Mobility Truck Division
Macon
02.2021 - Current
- Developed customer service standards and trained personnel in customer service procedures.
- Conducted individual coaching sessions to help employees identify goals and develop action plans for success.
- Gave top-notch service to everyone in order to provide ample sales opportunities.
- Negotiated prices and set up contracts to finalize sales agreements.
- Write, completed, and filed documentation to finalize sales.
Community Center Coordinator
Macon Bibb County Park and Recreation
Macon
12.2017 - 02.2021
- Provided individuals and families with information and resources to connect with available programs.
- Planned and managed community initiatives in various leadership roles.
- Planned and managed different community meetings, public forums and outreach events.
- Cultivated and developed relationships with existing and potential referral sources, identified new partners, uncovered untapped opportunities and raised brand awareness.
Box Office Supervisor
Spectra Venue Management
Macon
04.2013 - 12.2017
- Ensured accurate and timely ticket sales for events.
- Updated website content related to upcoming events or changes in venue rules and policies.
- Adhered to established policies regarding payment methods, refunds, exchanges.
- Provided support to other departments within the organization when necessary.
- Trained new employees on proper policies and procedures related to box office operations.
- Established relationships with local businesses to promote events through cross-promotion campaigns.
- Collaborated with production teams to ensure smooth operation of shows from start to finish.
- Maintained box office records, including seating charts, ticket inventory, and financial information.
- Utilized problem solving skills to resolve conflicts between customers or staff members.
Youth Development Specialist
Boys & Girls Club
Philadelphia
07.2009 - 05.2012
- Responsible for providing a positive place for children ages 4-19, Community involvement through programming, sports & recreation
Customer Service Representative
Five Star Express
Augusta
10.2007 - 08.2008
- Maintained a balanced drawer, and money handling, Stocked all inventory, Created clean, comfortable, satisfactory atmosphere for customers.
Program Director
YMCA Camp Ockanickon
Medford, NJ
06.1997 - 08.2007
- Supervised up 40 children, kept attendance, and recorded accident/ incident reports, Facilitated activities such as archery, boating, and land sports, Built a safe warm atmosphere for children and staff, Trained new employees in archery safety
Education
MBA -
University of Phoenix
01.2014
BS in Sports Management -
Delaware State University
01.2011
HVAC&R AND EPA 301 CERT. - Heating, Ventilation, Air-Conditioning, And Refrigeration Technology
Burlington County Institute of Technology
Medford, NJ06-2001
Skills
- Revenue Generation
- Reporting skill
- Billing issue resolution
- Customer Engagement
- CRM Software
- Schedule Coordination
- Account updating
- Business Development
- Revenue Growth
- Customer relationship development
Accomplishments
- Recognition Of Staff Excellence (R.O.S.E.) AWARD in 08/05 at Camp Ockanickon
- Lifetime achievement Award from Delaware State University Sports Science Club
- Outstanding Performance Award Delaware State University Sports Science Club
- Box Office Employee of the year in 2015 Spectra Venue Management: Augusta, Ga
- Most Improved Site of the year in 2018 – Macon Bibb County Park and Recreation
- Made Enterprise Car Rental Regional Matrix 23 out of 25 times
- Top 10% on Enterprise Truck Global Sales Matrix 6- months straight
References
- Chris Bird, 706-262-4551, Chris_Bird@comcastspectacor.com
- Linda Roberts, 706-262-4552, Linda_Roberts@comcastspectacor.com
- Sedrick Swan, 850-264-6447
- Brian Martin, 706-262-4582, Brian_Martin@comcastspectacor.com
- Ninette Cooper, 267-973-6040, Ladeva76@gmail.com
- Ashley Bowens, 478-955-3999, ashleyjones31088@gmail.com
References
References available upon request.
Timeline
Senior Account Specialist
Enterprise Mobility Truck Division
02.2021 - Current
Community Center Coordinator
Macon Bibb County Park and Recreation
12.2017 - 02.2021
Box Office Supervisor
Spectra Venue Management
04.2013 - 12.2017
Youth Development Specialist
Boys & Girls Club
07.2009 - 05.2012
Customer Service Representative
Five Star Express
10.2007 - 08.2008
Program Director
YMCA Camp Ockanickon
06.1997 - 08.2007
MBA -
University of Phoenix
BS in Sports Management -
Delaware State University
HVAC&R AND EPA 301 CERT. - Heating, Ventilation, Air-Conditioning, And Refrigeration Technology
Burlington County Institute of Technology
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