Sheila Quintana
Bristol,CT
Summary
Trusted Manager delegates responsibilities and supervises day-to-day operations. Strong understanding of business management, financial and leadership principles. Consistently establishes and achieves business goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Carl Miller Agency
05.2025 - Current
- Provided professional customer support via phone, email, and chat while working remotely
- Resolved customer inquiries regarding orders, billing, account updates, and product concerns
- Maintained high customer satisfaction by actively listening and offering effective solutions
- Accurately documented customer interactions using CRM systems
- Managed high call and message volume while meeting productivity and quality standards
- Demonstrated strong time management and self-motivation in a remote work environment
- Followed company policies, data privacy, and security procedures
Beauty Advisor/Sales and Service Leader
Sephora
05.2023 - 05.2025
- Utilized strong communication skills to establish rapport with clients while discussing their beauty needs and desires.
- Offered guidance on skincare routines tailored to clients' specific concerns like acne-prone skin or signs of aging.
- Performed daily opening and closing procedures including cash register reconciliation, setting up displays, and cleaning tasks.
- Managed inventory by restocking shelves as needed and ensuring all merchandise was properly displayed according to visual guidelines.
- Collaborated with team members to meet sales goals and provide exceptional customer service during high-traffic times or promotional events.
- Greeted customers warmly upon arrival, creating welcoming atmosphere conducive to positive shopping experiences.
- Assisted clients in selecting appropriate makeup, skincare, and fragrance products based on their individual needs and preferences.
- Demonstrated products and advised customers on ideal application techniques.
- Maintained customer satisfaction, quickly resolving issues and offering expert assistance.
Manager
Dunkin Donuts
04.2019 - 04.2023
- Planned and executed strategies to increase business and drive profit growth
- Employee training
- Prepared schedules and assignments to meet short- and long-term business demands
- Monitored employee work to assess performance and identify knowledge gaps
- Boosted revenue figures in reducing costs and improving marketing strategies
- Established budgets, controlled expenses, and met financial targets
- Cross-trained staff in secondary roles to expand operational diversity
- Covered daily business requirements with well-organized schedules and properly delegated assignments
- Reduced expenses, implementing policies to reduce waste and streamline activities
- Eliminated resource waste through effective monitoring and improved controls
- Maximized employee performance with effective training and close mentoring
- Managed daily workloads by organizing effective schedules and delegating tasks
- Controlled labor costs by streamlining workflows based on expected demands
Barista
Starbucks
08.2018 - 02.2019
- Retained knowledge of menu items to assist customers with beverage selections
- Maintained speed and accuracy when preparing beverage recipes and specialty drinks to minimize customer wait times
- Suggested food and pastry items to complement beverage orders
Education
High School Diploma -
Adult Education
Port St Lucie , Florida2016
Skills
- Performance management
- Team leadership
- Employee training
- Complex problem-solving
Timeline
Customer Service Representative
Carl Miller Agency
05.2025 - Current
Beauty Advisor/Sales and Service Leader
Sephora
05.2023 - 05.2025
Manager
Dunkin Donuts
04.2019 - 04.2023
Barista
Starbucks
08.2018 - 02.2019
High School Diploma -
Adult Education