Sheila Strong
Bristol
Summary
Results-driven medical billing professional with over 15 years of experience, specializing in exceptional customer service and proficiency in prior authorizations. Proven track record of navigating complex billing processes and delivering accurate, timely solutions that enhance operational efficiency. Eager to leverage extensive industry knowledge and skills in a challenging role within a reputable organization that values dedication and expertise. Committed to contributing positively to team success while ensuring high standards of service delivery.
Overview
11
11
years of professional experience
Work History
Medical Billing Specialist II
Teladoc Health
Bristol, TN
05.2025 - 03.2026
- Manages the end-to-end revenue cycle, focusing on accurate charge capture, coding, and submission of virtual care claims. We verify Insurance, appeal denied claims, and resolve billing discrepancies for patients and providers to ensure timely reimbursement in a high volume, digital environment.
Medical Billing Specialist
Trinity Health At Home
Bristol, TN
11.2022 - 04.2025
- My medical billing position managed the revenue cycle, including verifying Insurance, submitting accurate claims, managing account receivable, and resolving denials, coding issues.
Authorization Specialist
Johnson City Urological Clinic The Urology Clinic
Johnson City, TN
07.2018 - 12.2021
- Supervised staff of six employees. Responsible for weekly billing activities to ensure maximum efficiency; provided guidance and direction to staff covering all aspects of billing to ensure adherence to policies and procedures. Responsible for collection accounts & made collections call. I obtained Authorizations on all our oncology drugs. Answered phones & coordinated payment plans and took payments. I monitored incoming patient orders and gathered information needed to complete the pre-authorization and scheduling of an order. I evaluated portions to be paid by the customer as well as performed all insurance related assignments as instructed.
Assistant Office Manager
Holston Rehabilitation and Care Center
Kingsport, TN
01.2015 - 06.2018
- Ensured all bills were submitted in a time efficient and accurate manner. Verified completeness and accuracy of all paper claims. Obtained authorizations using Icd 10 codes, collected on balances that were past due. Followed up on unpaid claim. and denials. Responded to queries from all external and internal parties. Managed accounts receivable, mailed out monthly statements, answered all questions and concerns regarding patient interests, customer service, payroll. Assisted with Human Resources when needed.
Education
Gate City High School
Gate City, VA01-1990
No Degree - Coding
Mountain Empire Community Collega
Big Stone Gap, VA01-2023
Skills
- Contract negotiation/review/drafting
- Organization
- Problem resolution
- File/records maintenance
- Communications
- Creative problem solving
- Accounts payable/receivable
- Client-focused
- Credit and collections
- Team management
- Customer needs assessment
- Written and oral communication
- Benefits explanation
- Microsoft Office
- Time management skills
- Positive learning process
- Financial records and processing
- Conflict and dispute resolution
- Supervision
- MS Office
- Customer service
- New employee enrollment
- Weekly Payroll
- Customer satisfaction
- Computer literate
- CMS-1500 billing forms
- Claim submission
- Insurance verification
- Patient billing
- Collections management
- Multitasking and organization
- Medical claims submission
- Electronic health record software
- HIPAA compliance certification
- Operations support
- Claims processing
- CERNER
- Verbal and written communication
- Medical coding
- Procedure coding
- Submission of medical claims
- Account follow-up
- Medical billing technology
- CPT code modifiers
- Claim review
- Microsoft office
- Billing and invoicing
- Customer relations
- Correspondence
- Customer service support
Accomplishments
- Supervised team of 6 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Conflict Resolution - Accountable for managing customer account inquiries, accurately delivering information to ensure the resolution of product/service issues and customer satisfaction.
- Monetary Transactions - Managed cash, check, credit, and automatic debit card transactions with flawless accuracy.
Timeline
Medical Billing Specialist II
Teladoc Health
05.2025 - 03.2026
Medical Billing Specialist
Trinity Health At Home
11.2022 - 04.2025
Authorization Specialist
Johnson City Urological Clinic The Urology Clinic
07.2018 - 12.2021
Assistant Office Manager
Holston Rehabilitation and Care Center
01.2015 - 06.2018
Gate City High School
No Degree - Coding
Mountain Empire Community Collega