Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sheila T-Srey

Portland

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Walgreens
07.2024 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Entered and processed patients' prescriptions into internal system.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.

Waitress

Mekong Asian Bistro
03.2015 - 10.2021
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Mail Handler

United States Post Office
04.2018 - 09.2021
  • Utilized physical strength to move mail and packages of varying sizes and weights.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Maintained a clean and organized workspace to facilitate efficient mail handling processes.
  • Followed safety protocols while handling and sorting mail for personal safety purposes.
  • Labeled, weighed and processed mail and packages for efficient distribution.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Checked for correct postage and address on mail, packages and parcels to avoid sending to wrong recipient.
  • Weighed letters and packages and calculated costs based on classification, weight, and destination.

Dietary Aide

Seaside Healthcare
05.2016 - 02.2018
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Followed all food safety regulations while preparing meals for patients.
  • Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.

Education

GED -

Portland Adult Ed
Portland, ME
12.2021

Skills

  • Problem-solving skills
  • Team Collaboration
  • Confidentiality and HIPAA
  • Workflow Optimization
  • Cash Register Operations
  • Handling and sorting mail
  • Customer Service
  • Strong multitasking
  • Greeting guests

Certification

  • First Aid/CPR/AED Instructor Certification – Red Cross.
  • Registered Pharmacy Technician - State Boards of Pharmacy.

Timeline

Pharmacy Technician

Walgreens
07.2024 - Current

Mail Handler

United States Post Office
04.2018 - 09.2021

Dietary Aide

Seaside Healthcare
05.2016 - 02.2018

Waitress

Mekong Asian Bistro
03.2015 - 10.2021

GED -

Portland Adult Ed

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Sheila T-Srey