SHEILA TELFORD
Sales Professional / Customer Service And Experience
Lago Vista
Summary
Dynamic, customer-focused retail sales professional with over 12 years of experience driving revenue growth through exceptional product recommendations and tailored solutions. Proven track record of consistently exceeding sales targets by leveraging strong communication skills and in-depth knowledge of retail dynamics, marketing, and customer service. Expertise in sales, merchandising, inventory control, and cash handling fosters a comprehensive approach to enhancing operational efficiency. Committed to delivering outstanding customer experiences that consistently exceed expectations.
Overview
17
17
years of professional experience
2003
2003
years of post-secondary education
Work History
Office Manager
Teller’s Restoration
10.2014 - 01.2020
- Increased office organization by developing filing systems and customer databases
- Managed inventory by keeping documentation of stock
- Oversaw day to day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business records and letters
Board Specialist
Xpress layout’s
04.2015 - 08.2017
- Handcrafted email marketing content and collaborated with owner to implement email campaigns
- Identified, recommended and prioritized new web features and applications in conjunction with business leaders and department managers
- Used multiple resources and tools for evaluating and resolving difficult customer issues through completion
Store Supervisor/Scale Operator/Fuel Pump Technician
Butler Oil Inc/ Scales
11.2002 - 06.2009
- Directed customer communication to appropriate department personnel and offered information to resolve inquires, boosting customer satisfaction
- Handled scheduling and managed timely and effective allocation of resources and callender’s
- Solicited vendor quotes to determine optimal purchase pricing
- Elevated customer satisfaction ratings by resolving client issues efficiently
- Managed inventory and placed new supply orders
- Operated scales and computerized weighing equipment to collect and record for DMV
- Balanced register drawers and prepared daily records of food and gas sales
- Inspected Identification for appropriate age for alcohol and cigarettes
- Coached and mentored 8+ staff members through constructive feedback to develop long term career goals
- Established and enforced clear goals to employees working collaboratively
Sales Associate
Dillards
09.2002 - 05.2004
- Working the cash register and making correct change
- Processing returns while adhering to store policy
- Helping customers with a variety of concerns
- Putting away merchandise and restocking as needed
- Built relationships with customers to encourage repeat business.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
No degree - Business Major
Antelope Valley College
Certificate - Dental Assisting, CPR
Career Care Institute
Diploma - High school
Quartz Hill High School
Skills
Retail product display
Customer service
Conflict-resolution
Dedicated
Cash and credit card handling
Leadership as well as being a team player
Technical skilled ( quick books, excel, word)
Organization
Stocking and inventory
Personal Information
Timeline
Board Specialist
Xpress layout’s
04.2015 - 08.2017
Office Manager
Teller’s Restoration
10.2014 - 01.2020
Store Supervisor/Scale Operator/Fuel Pump Technician
Butler Oil Inc/ Scales
11.2002 - 06.2009
Sales Associate
Dillards
09.2002 - 05.2004
Certificate - Dental Assisting, CPR
Career Care Institute
Diploma - High school
Quartz Hill High School
No degree - Business Major
Antelope Valley College
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