Pamela Mills
Lago Vista
Summary
Professional with strong experience in mortgage industry, prepared for this role. Proven ability to assess clients' financial needs, originate loans, and ensure compliance with regulations. Reliable team player who adapts to changing demands and focuses on achieving results. Skilled in customer service, financial analysis, and communication.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Branch Manager
Texas Real Estate Broker and Escrow Officer
01.2023 - Current
- Oversees real estate transactions for both buyers and sellers
- Ensure all transactions comply with state regulations and laws
- Identify new referral partners in each market
- Ensure smooth completion of contracts, negotiations and paperwork
- Neutral third party coordinating with all parties to provide timely and accurate closing of residential and commercial transactions
- Manages disbursement of funds and issuing title insurance
Branch Manager
Synergy One Lending
01.2020 - 01.2023
- Monitor pipeline of active loans to ensure on time closing across several markets
- Work closely with sales team to source new referral partner opportunities
- Use knowledge of loan products to assist sales team with deal structure
- Assist with marketing materials preparation to strengthen referral partner relationship
- Actively train, recruit and mentor loan officers
Branch Manager
Cardinal Financial, LLC
01.2020 - 01.2023
- Monitor pipeline of active loans to ensure on time closing across several markets
- Work closely with sales team to source new referral partner opportunities
- Use knowledge of loan products to assist sales team with deal structure
- Assist with marketing materials preparation to strengthen referral partner relationship
- Actively train, recruit and mentor loan officers
Franchise Manager
Texana Bank
01.2019 - 01.2020
- Responsible for expanding the footprint of a national bank
- Identify emerging markets across the US and plan entry process for new franchise
- Responsible for hiring and training new loan originators
- Develop business relationships with local real estate agents and vendor partners
- Monitor LO pipelines and corresponding SLAs to ensure high level of customer service
Loan Originator
KBHS Home Loans
01.2016 - 01.2019
- Aligned with 5 large, new communities to provide immediate contact for customers applying for a mortgage
- Adhered to all state and federal guidelines relative to retail mortgage lending
- Conducted thorough borrower assessments to determine appropriate loan products based on individual needs and qualifications.
- Guided consumers regarding costs and benefits of different mortgage products
- Educated new home sales counselors on mortgage guidelines and community programs to enhance sales capture
- Maintained over 80% retention and 99% CSI
VP Sales and Marketing
Home LPC
01.2015 - 01.2016
- Responsible for program expansion of an alternative mortgage product on a controlled, national roll out
- Provided thorough education on program details to the real estate and mortgage banking community
- Created effective marketing materials to accurately describe the program and generate referrals
- Developed and conducted training programs for the real estate industry in Texas and Florida
- Assisted consumer to determine program suitability and viability through review of asset and income documentation
VP Business Development
National Field Network
01.2013 - 01.2015
- Responsible for growth and retention of national accounts for a boutique field services provider
- Advised executive management team strategic direction into new markets and products
- Developed and managed key partnerships to help promote revenue growth
- Researched and developed industry profiles
- Conducted in-depth sales presentations and provide thorough client service and follow-up
VP Enterprise Risk Management
OneWest Bank
01.2012 - 01.2013
- Worked directly with employees and leaders of mortgage servicing vendors to improve processes, minimize risks, improve controls and create ongoing strategic value from our vendor partnerships
- Assisted in the development and implementation of policies and procedures for Third Party Management for vendors responsible for loan servicing services
- Conducted on-site visits to vendor’s facilities to review operational / compliance audits
- Assisted business units in development of performance SLA scorecards including KPIs and scoring methodology
- Provided support to business units holding vendors accountable for performance and compliance, developed action plans for those not meeting expectations
VP Support Operations
Field Asset Services
01.2009 - 01.2011
- Selected to generate revenue growth for crucial department including remodeling services, tenant occupied repairs and code compliance team
- Succeeded by increasing accountability, recognizing performance and service level issues that impacted client satisfaction
- Responsible for the daily operations of4 departments consisting of120+ employees
- Guided department management in the pursuit of operational excellence through intense process review and strategic alignment with company goals and objectives
- Provided oversight to vendor selection and scorecard implementation ensuring top line vendor selection and retention
- Increased revenue growth115% year over year for revenue generating department
- Created and maintained yearly business plans and budgets for each department, in excess of $30M
- Developed metrics and scorecards with detailed measurements Responsible for developing and maintaining25+ client relationships and service level agreements
VP Quality Control
Field Asset Services
01.2008 - 01.2009
- Recognized for exceptional, organization planning, processing, quality assurance and problem resolution skills
- Established organizational hierarchy within the department by defining structure and creating job descriptions for three levels of management across85 employees
- Determined best use of technology and most needed improvements to create efficiency gains allowing volume of work to increase without requiring additional resources
- Established job specific metrics and reporting to monitor on a daily, weekly and monthly basis
- Created reports to monitor daily production, revenue generation and average turn time
Director, Daily Unites Processing Department
KB Home
01.2001 - 01.2008
- Repeatedly promoted as a result of problem resolution skills, ability to adapt to changing situations and close attention to detail
- Responsible for reducing construction cycle time from sale to final inspection through vendor management and strict adherence to schedules
- Developed relationships with customers, lenders and title companies through excellent customer service and strong attention to detail
- Directly responsible for managing department staff of up to8 employees
- Started and closed an average of100 newly constructed homes per month
- Responsible for the production of the daily units department including loan authorization, starts and deliveries, sales reporting, and permitting
- Facilitated weekly team meetings with sales, construction, and customer service personnel in order to ensure the highest level of customer satisfaction within each community
Education
Bachelor of Business Administration - Management
Texas A&M University
College Station, TX01.1994
Skills
- Windows, Microsoft Office, Encompass, Octane, Origin along with various CRM tools
- Excellent time management skills
- Customer service
Certification
- Licensed Real Estate Salesperson, Texas 1996-2006
- Licensed Real Estate Broker, Texas 2006-Present
- Licensed Loan Originator, NMLS#1517922, Texas 2017- Present
Timeline
Branch Manager
Texas Real Estate Broker and Escrow Officer
01.2023 - Current
Branch Manager
Synergy One Lending
01.2020 - 01.2023
Branch Manager
Cardinal Financial, LLC
01.2020 - 01.2023
Franchise Manager
Texana Bank
01.2019 - 01.2020
Loan Originator
KBHS Home Loans
01.2016 - 01.2019
VP Sales and Marketing
Home LPC
01.2015 - 01.2016
VP Business Development
National Field Network
01.2013 - 01.2015
VP Enterprise Risk Management
OneWest Bank
01.2012 - 01.2013
VP Support Operations
Field Asset Services
01.2009 - 01.2011
VP Quality Control
Field Asset Services
01.2008 - 01.2009
Director, Daily Unites Processing Department
KB Home
01.2001 - 01.2008
- Licensed Real Estate Salesperson, Texas 1996-2006
- Licensed Real Estate Broker, Texas 2006-Present
- Licensed Loan Originator, NMLS#1517922, Texas 2017- Present
Bachelor of Business Administration - Management
Texas A&M University
Similar Profiles
Malerie FarrellMalerie Farrell
Director of Growth at The Carin Nguyen Real Estate Network- REAL BrokerDirector of Growth at The Carin Nguyen Real Estate Network- REAL Broker
Tiffany OverbaughTiffany Overbaugh
Loan and Real Estate Assistant at The Uber Co-Real Estate and Mortgage BrokerLoan and Real Estate Assistant at The Uber Co-Real Estate and Mortgage Broker
Harendrarajah RadhakrishnanHarendrarajah Radhakrishnan
Property Manager at Gates Real Estate BrokerProperty Manager at Gates Real Estate Broker