Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
CustomerServiceRepresentative
Sheila Turley

Sheila Turley

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

13
13
years of professional experience

Work History

Recruiter (Volunteer)

Annapolis Cleaning Service
Annapolis, MD
07.2019 - 05.2022
  • Compiled and produced qualified candidates' information for hiring manager review and liaised between parties to coordinate management interviews.
  • Evaluated strengths and weaknesses of candidates through effective screening interviews.
  • Coordinated schedules to arrange management interviews with applicants.

Receptionist

Fairfield Nursing Home & Rehabilitation Center
Crownsville, MD
10.2019 - 07.2021
  • Answered central telephone system and directed calls accordingly.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Checked-in visitors, distributed visitor badges and managed COVID security initiatives.

Administrative Assistant/Communications Specialist

Prince Georges County Bar Association
Upper Marlboro, MD
07.2018 - 08.2018
  • Managed Traffic School Program
  • Lawyer Referral Service - recommended lawyers based on legal subject matter.
  • Created advertising materials for website and newsletter.

Administrative Assistant

The John Hall Law Group
Bowie, MD
10.2017 - 12.2017


  • Designed and created a medical records request tracking system which greatly increased the acquisition of files in a timely manner.
  • Obtained and documented court awards information for the law firm.

Legal Secretary III/Administrative Assistant

Office Of The Public Defender
Annapolis, MD
12.2006 - 06.2015
  • Created detailed reports to track fee reimbursement for legal expenses incurred by financially unqualified clients as determined by judges.
  • In charge of cases in warrant status and assigned to five attorneys' files. Created motions, subpoenas, tracked and updated trial date records. Opened and closed files. Proofread and edited database entries.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Education

Business Management And Computer Mgmt Info Systems

Anne Arundel Community College
Arnold, MD

High School Diploma -

LaReine High School
Suitland, MD
05.1988

Skills

  • Employee Hiring
  • In-Person and Telephone Interviewing
  • Verbal and Written Communication
  • Employment Recordkeeping
  • Microsoft Windows
  • Advanced MS Office Suite Knowledge
  • Microsoft Access
  • Pre-Employment Screening
  • Microsoft Excel
  • Microsoft Outlook
  • Document and File Management
  • Confidentiality and Data Protection
  • Database and Client Management Systems
  • Multi-Line Telephone Systems
  • Multitasking and Time Management
  • Ease with Computers and Technology
  • Judgment and Decision-Making
  • Research and Analytical Skills

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

How far you go in life depends on your being tender with the young, compassionate with the aged, sympathetic with the striving, and tolerant of the weak and strong. Because someday in your life you will have been all of these.
George Washington Carver

Timeline

Receptionist

Fairfield Nursing Home & Rehabilitation Center
10.2019 - 07.2021

Recruiter (Volunteer)

Annapolis Cleaning Service
07.2019 - 05.2022

Administrative Assistant/Communications Specialist

Prince Georges County Bar Association
07.2018 - 08.2018

Administrative Assistant

The John Hall Law Group
10.2017 - 12.2017

Legal Secretary III/Administrative Assistant

Office Of The Public Defender
12.2006 - 06.2015

Business Management And Computer Mgmt Info Systems

Anne Arundel Community College

High School Diploma -

LaReine High School
Sheila Turley