Summary
Overview
Work History
Education
Skills
Timeline
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Sheila Viera

Jacksonville,US

Summary

4+ years of experience in fast-paced restaurants as a server, hostess, and food runner, with the ability to maintain a professional, calm, and efficient demeanor at all times. Always looking for new ways to help with customer service, business operations, and team support. Bilingual fluent in English and Spanish, also providing outstanding customer service and fostering brand loyalty.

Overview

5
5
years of professional experience

Work History

Hostess, Server Assistant and Server

P.F. Chang's
06.2023 - 11.2024
  • Oversaw server balance and table turnover to ensure that customers were properly seated and satisfied
  • Maintaining accurate wait list quotes while efficiently directing the seating of guest parties.
  • Took phone and walk-in reservations, keeping scheduling demands and kitchen output on schedule to avoid overbooking
  • Learned how to use a computer system and an open table program.
  • Checked all dishes before delivering them to ensure quality standards were met.
  • Performed daily pre-shift side work duties such as restocking supplies, polishing silverware.
  • Delivered food to guests in a timely manner while following safety protocols.
  • Followed proper cash handling procedures when accepting payments from customers.
  • Effectively multitasked within fast-paced environment.
  • Took orders from customers accurately and in a timely manner.

Server

Cantina Louie (Jacksonville/Monument, FL)
07.2019 - 05.2023
  • Assisted customers in placing orders, explained menu items, and suggested appropriate alternatives for customers with food allergies
  • Struck up a friendly conversation with guests in order to establish rapport and encourage repeat business
  • Cleaned and coordinated the cleaning of both indoor and outdoor dining areas, including wiping tables, placing trash in receptacles, and restocking supplies
  • Resolved guest and employee complaints to ensure complete customer satisfaction and workforce effectiveness
  • Took credit card, cash, and gift certificate payments and gave cash transactions change.

Education

Cosmetology -

FSCJ North Campus
Jacksonville, FL
01.2024

High School -

Englewood High School
Jacksonville, FL
01.2020

Skills

  • Customer service experience
  • Dining area cleanliness
  • Communication skills
  • Stocking and replenishing
  • Time management
  • Positive and professional

Timeline

Hostess, Server Assistant and Server

P.F. Chang's
06.2023 - 11.2024

Server

Cantina Louie (Jacksonville/Monument, FL)
07.2019 - 05.2023

Cosmetology -

FSCJ North Campus

High School -

Englewood High School

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Sheila Viera