Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Sheila Wilson

Dothan,AL

Summary


Professional with strong background in managing and implementing innovative solutions. Adept at driving efficiencies, improving processes, and delivering tangible results. Highly skilled in team collaboration, strategic planning, and adapting to evolving demands. Known for reliability, problem-solving, and unwavering commitment to achieving organizational goals.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Solutions Manager

Verizon Wireless
05.2010 - Current
  • Coaching, developing, and motivating solutions specialists, retail support specialists and solutions managers.
  • Responsible for performance of solutions specialists making sure task are done in an accurate and timely manner.
  • Create and execute strategic planning to produce key performance indicators to promote growth for the company.
  • Determined staff promotions, demotions, and terminated employees when necessary.
  • Responsible for interviewing, staffing, and scheduling.

Real Estate Agent

Keller Williams
07.2021 - 02.2023
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Negotiated, facilitated, and managed real estate transactions.
  • Advertised client properties through websites, social media, and real estate guides.
  • Maintained connections with clients to encourage repeat business and referrals.

Retail Sales Representative

Verizon Wireless
12.2000 - 05.2010
  • Demonstrate and sell wireless service, equipment, and accessories.
  • Implement and ensure first call resolution.
  • Perform customer service responsibilities.
  • Analyze customers needs, present solutions and add value through delivery of products.
  • Effective negotiation and closing skills.

Education

Business Management -

American Intercontinental University
06.2010

Skills

  • Decisive leader
  • Team building
  • Powerful negotiator
  • Exceptional time management
  • Natural leader
  • Conflict resolution
  • Persuasive
  • Analytical
  • Problem-solving

Accomplishments

  • Winners Circle Award, 07/2007
  • 100 Club Award, 09/2009
  • Winners Circle Award, 07/2012
  • Boosted store sales evolving Thomasville, Ga. from C level store to B level store.
  • Boosted store sales evolving Bainbridge, Ga. from C level store to B level store.
  • Developed over 5 solution specialists to managers.

Certification

Alabama Real Estate License

Timeline

Real Estate Agent

Keller Williams
07.2021 - 02.2023

Solutions Manager

Verizon Wireless
05.2010 - Current

Retail Sales Representative

Verizon Wireless
12.2000 - 05.2010

Business Management -

American Intercontinental University

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