SHEILAH WILLIAMS
Bronx,NY
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating personal growth. Flexible hard worker ready to learn and contribute to team success. Dedicated employee with 8+ years front desk experience. Pursuing employment options where good customer service and positive attitude will make a difference.
Overview
25
25
years of professional experience
Work History
Front Desk Medical Receptionist
Premise Health
09.2014 - Current
- Patient Experience Greeter at Warner Bros. Discovery Health Center
- AED Inspection Facilitator
- Lactation Program Overseer
- Medical Waste/ Sharps Destruction Coordinator
- Answer phone calls and messages for 5 physicians and 9 medical facility, scheduling appointments, and handling patient inquiries
- Expedites patient registration processes by gathering necessary paperwork from new arrivals promptly upon their arrival at front desk
- Assists with insurance verification tasks, expediting billing process for both patients and providers
- Handles financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection
- Maintains well-stocked reception area, creating welcoming atmosphere for patients upon arrival
- Proactively addresses potential conflicts or problems in appointment scheduling, resolving issues to ensure seamless patient experiences
- Coordinates appointment reminders for patients via phone calls or email notifications, reducing no-show rates
- Provided vital support during peak hours by efficiently handling walk-ins, check-ins, and appointment scheduling duties
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information
- Completed clerical duties and tasks for clinic administration
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts
- Greeted visitors and initiated triage processes for clients to streamline patient flow
Administrative Assistant
Time Inc.
New York, NY
10.1998 - 06.2014
- Occupational Health Office Receptionist
- Scheduled patient appointment via telephone or in person
- Blood Drive Registrant
- Worker's Compensation File clerk
- EMS Service Provider Liaison
- Lead Receptionist for Executive Management Team
- Warmly greeted high-profile editorial and publishing visitors
- Managed multi line phone system
- Executive Conference Room Manager
- Ensured accurate record-keeping with diligent data entry and database management for vital company information
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents
- Sorted and distributed office mail and recorded incoming shipments for corporate records
Education
Clinical Medical Assistant
ABC TRAINING CENTER
Bronx, New York03.2024
GED -
Weequahic High School
Newark, NJ12.1994
Skills
- EKG
- CPR
- Phlebotomy
- Vital Signs
- Medical Terminology
- Urinalysis
- Electronic Medical Record
- Multitasking
- Scheduling
- Customer Service
- Time Management
- Clerical
Timeline
Front Desk Medical Receptionist
Premise Health
09.2014 - Current
Administrative Assistant
Time Inc.
10.1998 - 06.2014
Clinical Medical Assistant
ABC TRAINING CENTER
GED -
Weequahic High School
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