Customer service specialist with a proven track record in conflict resolution and enhancing customer satisfaction at American Airlines and Bank of America. Expert in CRM software, adept at multitasking, and well-versed in compliance with company policies. Known for delivering exceptional support and fostering strong customer relationships in high-pressure environments.
Hi, I’m
Sheila Mike
Avenel,USA
Summary
Overview
19
years of professional experience
Work History
American AirlinesNew York, NY
Flight Attendant - Domestic & International
03.2014 - 07.2024
Job overview
- Ensured passenger safety by conducting pre-flight checks and enforcing compliance with aviation regulations
- Delivered exceptional customer service, addressing passenger inquiries and resolving disputes effectively
- Managed emergency situations, provided first aid, and coordinated with medical personnel when necessary
- Worked collaboratively with flight crews to enhance operational efficiency and customer satisfaction
Bank of AmericaAtlanta, GA
Credit & Fraud Analyst | Claims Processor
06.2005 - 04.2012
Job overview
- Processed and reviewed financial claims, ensuring accuracy and compliance with internal policies and regulatory requirements
- Investigated fraudulent transactions, analyzed patterns, and implemented risk mitigation strategies
- Collaborated with fraud prevention teams to identify and prevent suspicious activities, enhancing security measures
- Assessed customer disputes, analyzed transaction history, and provided resolutions within compliance guidelines
- Managed accounts receivable and payable, ensuring timely and accurate financial reporting
- Assisted in audits and reviews, ensuring adherence to compliance and risk management policies
Education
William Paterson UniversityWayne, NJ
Bachelor of Business Administration
05.2012
University Overview
Henry Snyder High SchoolJersey City, NJ
High School Diploma
06.1998
University Overview
Skills
- Claims processing and resolution
- Fraud Detection and Investigation
- Risk Mitigation Strategies
- Financial Analysis & Reporting
- Credit Approval & Assessment
- Customer Dispute Resolution
- Regulatory Compliance & Audits
- Transaction monitoring
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Flight Attendant - Domestic & International
American Airlines
03.2014 - 07.2024
Credit & Fraud Analyst | Claims Processor
Bank of America
06.2005 - 04.2012
William Paterson University
Bachelor of Business Administration
Henry Snyder High School
High School Diploma
Similar Profiles
Jilleian K. Sessions-StackhouseJilleian K. Sessions-Stackhouse
Human Resources Sr. Specialist, Policy at American Airlines, American Airlines HDQHuman Resources Sr. Specialist, Policy at American Airlines, American Airlines HDQ
G. Tyler TenbrinkG. Tyler Tenbrink
Director, Talent Acquisition & Development at Piedmont Airlines- American Airlines GroupDirector, Talent Acquisition & Development at Piedmont Airlines- American Airlines Group
DAVID KOBYLARZDAVID KOBYLARZ
Commercial Airline Pilot at Trans World Airlines(TWA) /American AirlinesCommercial Airline Pilot at Trans World Airlines(TWA) /American Airlines
Michele Dresback TognoMichele Dresback Togno
Flight Attendant at Envoy Airlines Regional For American AirlinesFlight Attendant at Envoy Airlines Regional For American Airlines
Jovanna BelfondJovanna Belfond
Server at Stout NYCServer at Stout NYC