Sheilandria Zellner
Forsyth,GA
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
11
11
years of professional experience
Work History
Manager
Hardee's Red Burrito
Forsyth
07.2020 - 07.2023
- Supervised daily restaurant operations and maintained high service standards.
- Managed inventory levels and ensured proper stock rotation for ingredients.
- Trained and mentored staff to enhance team performance and customer service.
- Addressed customer complaints swiftly to uphold brand reputation and satisfaction.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Developed and implemented strategic plans to achieve company objectives.
- Streamlined communication channels, improving information flow and decision-making speed.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
Caregiver
Health care home
Macon, Georgia
12.2016 - 04.2018
- Assisted residents with daily activities and personal care needs.
- Communicated effectively with medical staff regarding resident conditions.
- Maintained a clean and safe environment for residents at all times.
- Provided emotional support and companionship to enhance resident well-being.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Followed care plan and directions to administer medications.
- Administered prescribed medications on a timely basis following care plan instructions.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Followed safe lifting and transferring techniques to transport residents.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Reported concerns to nurse supervisor to promote optimal care.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Accompanied clients to social events such as movies or plays.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
- Helped clients get in and out of beds and wheelchairs.
- Built strong and trusting rapport with clients and loved ones.
- Drove clients to doctors' appointments and social outings.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
Manager
Taco Bell Restaurant
Forsyth, Georgia
02.2012 - 08.2016
- Shift
- Manage Money
- Control schedule
- Lead shift
- Order truck
- Supervised daily restaurant operations and maintained high service standards.
- Managed inventory levels and ensured proper stock rotation for ingredients.
- Trained and mentored staff to enhance team performance and customer service.
- Implemented safety protocols to maintain a clean and safe work environment.
- Coordinated staff schedules to optimize coverage during peak hours.
- Developed promotional displays to highlight menu items and attract customers.
- Addressed customer complaints swiftly to uphold brand reputation and satisfaction.
- Monitored staff performance and addressed issues.
- Conducted regular team meetings to communicate goals and operational updates.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
High School Diploma -
Mary Person High School
Forsyth, Georgia06-2004
Skills
- Inventory management
- Staff training
- Customer service
- Team leadership
- Time management
- Problem solving
- Shift scheduling
Timeline
Manager
Hardee's Red Burrito
07.2020 - 07.2023
Caregiver
Health care home
12.2016 - 04.2018
Manager
Taco Bell Restaurant
02.2012 - 08.2016
High School Diploma -
Mary Person High School