Sheily Call Rivera
Shillington ,PA
Summary
Obtain a position that allows me to contribute my acquired knowledge. Develop myself in a work environment that takes me to new frontiers of knowledge and learning for a better development in my work and professional life.
Overview
11
11
years of professional experience
Work History
Accounting Assistant
All In One Accounting & Tax Services
03.2021 - Current
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Used accounting software to prepare weekly and monthly financial reports.
Customer Service Manager
Walmart
08.2013 - 09.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Accounts Assistant
Walmart
08.2013 - 09.2021
- Arrange the operators, Make bank reconciliations, Square accounts, Perform petty, among other things.
Customer Service Cashier
Walmart
08.2013 - 09.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
Waiter's Assistant
Caribbean Temporary Services
10.2016 - 03.2020
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Informed customers about daily and seasonal specials.
Education
Certification In Field Forensic Research -
Sistema Universitario Ana G Mendez - Universidad Del Este
Carolina, PR04.2018
Criminal Justice - Forensic Psychology
Universidad De Puerto Rico UPR
Carolina, PR06.2017
Skills
- Customer Service
- Bank Reconciliation
- Microsoft Excel
- Journal Entries
- Verbal and written command of Spanish
Timeline
Accounting Assistant
All In One Accounting & Tax Services
03.2021 - Current
Waiter's Assistant
Caribbean Temporary Services
10.2016 - 03.2020
Customer Service Manager
Walmart
08.2013 - 09.2021
Accounts Assistant
Walmart
08.2013 - 09.2021
Customer Service Cashier
Walmart
08.2013 - 09.2021
Certification In Field Forensic Research -
Sistema Universitario Ana G Mendez - Universidad Del Este
Criminal Justice - Forensic Psychology
Universidad De Puerto Rico UPR