Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Sheily Fouz

Sheily Fouz

Coral Gables,FL

Summary

Dynamic and detail-oriented professional with a proven track record at Jaguar Restaurant, excelling in customer engagement and front of house organization. Skilled in POS software and adept at multitasking, I foster positive guest relations while optimizing workflow to enhance service efficiency. Committed to delivering exceptional dining experiences through strong interpersonal skills.

Overview

2
2
years of professional experience

Work History

Host

Jaguar Restaurant
12.2024 - 07.2025
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Answered phone calls to take orders, give information and document reservations.
  • Seated patrons based on guest preferences and seating availability.
  • Maintained balanced cash drawer with correct money values and accurate documentation.
  • Provided patrons with estimated waiting times during peak service hours.
  • Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Delivered pick-up and curbside orders to guests.
  • Advised customers about special offerings and menu items to help drive sales.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Took initial drink orders and relayed information to wait or bar staff.
  • Promoted business loyalty by fostering positive customer relationships.
  • Opened and closed seating sections according to volume of guests.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.
  • Completed daily side work and opening and closing duties without fail.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.

Front Desk Receptionist

Snatched Plastic Surgery
07.2023 - 03.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Excellent communication skills, both verbal and written.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Passionate about learning and committed to continual improvement.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Organized and detail-oriented with a strong work ethic.
  • Worked well in a team setting, providing support and guidance.
  • Strengthened communication skills through regular interactions with others.
  • Paid attention to detail while completing assignments.
  • Learned and adapted quickly to new technology and software applications.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Answered multi-line phone system and enthusiastically greeted callers.

Education

Associate Degree In Nursing - Bachelor of Science in Nursing (BSN)

Miami Dade College
950 NW 20th St Miami, FL 33127 United States

Skills

  • Menu management
  • Telephone reception
  • Workflow optimization

  • Team collaboration
  • Customer engagement
  • Strong interpersonal skills
  • Food allergy awareness
  • Professional appearance
  • Menu design
  • Reservations
  • Guest relations
  • Front of house organization
  • Multitasking proficiency
  • Customer service
  • Seating arrangements
  • Group reservations management
  • Exceptional communication
  • Task prioritization
  • Event planning
  • Takeout order processing

Languages

Spanish
Native or Bilingual
English
Full Professional

Interests

As a nurse, my passion lies in pediatrics and community health

Timeline

Host

Jaguar Restaurant
12.2024 - 07.2025

Front Desk Receptionist

Snatched Plastic Surgery
07.2023 - 03.2024

Associate Degree In Nursing - Bachelor of Science in Nursing (BSN)

Miami Dade College

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