Sheiresa Washington

• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays
• Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
• Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.

• Developed customer service policies and procedures to ensure a consistent and positive experience.
• Analyzed customer feedback data to identify areas of improvement in the customer experience.
• Created strategies to improve customer satisfaction by focusing on product quality, delivery speed, and customer service responsiveness.

Led team 30-70 team member including associate and supervisors. Responsible for all financials operations excluding purchasing, waste, gross margin and labor for teams ranging from 70k-140k in weekly sales. Consistently training and recruiting team members to improve team performance. Responsible for planograms and schematic execution and merchandising. Fosters an environment that prioritize and strives for excellence in customer service and food safety.