SHEKARIA WILLIAMS
West Palm Beach,FL
Summary
Experienced server with excellent communication skills and a friendly demeanor, dedicated to delivering exceptional service in a fast-paced restaurant environment. Detail-oriented and committed to ensuring customer satisfaction, strives to exceed expectations with every interaction. Motivated by a positive attitude and the ability to thrive under pressure, confident in ability to contribute to a successful dining experience for all patrons.
Overview
14
14
years of professional experience
Work History
Admitting Rep
Conifer Health Solutions
01.2021 - Current
- Managed patient admissions and registration processes at a busy hospital
- Performed insurance verification and obtained necessary authorizations for medical treatments
- Maintained accurate patient records and ensured confidentiality of personal information
- Assisted patients with inquiries and provided excellent customer service
- Resolved billing discrepancies and assisted patients with financial inquiries
- Trained new staff members on admissions procedures and customer service protocols
- Collaborated with healthcare providers to coordinate patient care and admissions
- Utilized electronic medical records systems to input and retrieve patient information
Server
Outback Steakhouse
01.2019 - 01.2021
- Takes food and beverage orders, places orders, delivers orders, checks back after delivery of food to ensure guest satisfaction, observes guests to respond to any additional needs
- Maintains table appearance by pre-bussing, checks drink levels, removes clutter and provides adequate napkins, etc
- Presents check for payment and provides change as needed
- Follows HMSHost customer service, adult beverage and cash handling policies and procedures
- Keeps station clean, sets up and takes down station tables appropriately
- Worked as a server at a high-end restaurant for 4 years, providing excellent customer service and knowledge in wine pairing
- Implemented new menu items and promotions at a steakhouse, increasing revenue and customer engagement
Server
IHOP
01.2015 - 01.2019
- Served as a waiter in a busy restaurant, providing excellent customer service
- Managed high volume of customer orders and payments efficiently
- Provided exceptional customer service in a fast-paced environment
- Collaborated with team members to ensure smooth operations
- Demonstrated strong communication skills with customers and co-workers
- Maintained cleanliness and organization of work station
- Performed opening and closing duties, including cash handling and reconciliation
- Maintained a clean and organized work environment to uphold company standards
- Implemented marketing strategies to increase customer traffic and drive sales
Cashier
Snappers
06.2010 - 01.2015
- Managed cash transactions and balanced drawers at previous retail job
- Provided excellent customer service and resolved issues in a timely manner
- Handled high-volume transactions accurately and efficiently
- Trained new employees on cash register procedures and company policies
- Maintained cleanliness and organization in work area at all times
- Implemented upselling techniques to increase sales and customer satisfaction
- Collaborated with team members to achieve daily sales goals
Education
Pharmacy Technician - Pharmacy
Everest
Miami, FL04.2013
High School Diploma -
Charles Flanagan High School
Pembroke Pines06.2010
Skills
- Food Service Professional
- In-Depth Understanding of Menu Items
- Food Service Management
- Formal Table Setting
- Effective Upselling Techniques
- Service Excellence
- Effective Time Allocation
- Precision in Execution
- Strategic Issue Resolution
- Effective Team Collaboration
- Effective Multitasking
Timeline
Admitting Rep
Conifer Health Solutions
01.2021 - Current
Server
Outback Steakhouse
01.2019 - 01.2021
Server
IHOP
01.2015 - 01.2019
Cashier
Snappers
06.2010 - 01.2015
High School Diploma -
Charles Flanagan High School
Pharmacy Technician - Pharmacy
Everest
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