Linda Lucio

• Verified patient details and insurance coverage and collected co-pays.
• Verified patient insurance eligibility and entered patient information into system.
• Provided excellent customer service to patients and medical staff.
• Greeted and assisted patients with check-in procedures.

Super user in ADT EPIC, trained new hire staff in registration, pre-registrations, collections on aging and new accounts, authorizations for upcoming appointments, verification and eligibility of all insurance types such as (HMO, PPO, EPO), review patient's insurance forms and cards in order to ensure completeness and accuracy for billing. Refer patients to other resources such as: MISP, Medi-cal and Slide Fee Program. Scheduling patients for outpatient services for: Laboratory, Radiology, Diagnostics, Same day surgery admissions and other services. Coordinate with Clinic staff for referrals. Navigate patients to resources needed for all outpatient services.

Directed patients to exam rooms, and prepared for physician examinations.

Documented vital signs and health history for patients in clinic and hospital environments.

Obtained pre- and post-treatment vital signs and weight.

Sanitized, restocked and organized exam rooms and medical equipment.

Obtained client medical history, medication information, symptoms and allergies.

Clinic Float , Scheduling Appointments, Translate.

Patient Data Entry

Training and passed in Patient Registration(admit collection clerk).

Interacted with customers by phone, email or in-person to provide information.