Professional Summary
Overview
Work History
Education
Skills
Languages
Timeline

SHEKEILA BILL

Walmart
Lake Charles,LA
1
Language

Dedicated janitorial professional with experience at Park Group Construction, excelling in cleaning and sanitizing. Proficient in operating floor scrubbers and managing inventory, ensuring a safe and organized environment. Recognized for attention to detail and commitment to maintaining high standards of cleanliness, contributing to overall site efficiency.

Work History

Call Center Representative

Walmart | 2021 - 2023
  • Answered inbound customer calls and resolved order, account, and product questions using CRM systems.
  • Documented call details accurately to maintain clear records and support follow-up actions.
  • Assisted customers with returns, refunds, and replacement requests while following company policies.
  • De-escalated complaints professionally and routed complex issues to appropriate departments.
  • Verified customer information and updated account data to ensure accurate service processing.
  • Provided clear guidance on store services, pickup options, and order status inquiries.

Education

High School Diploma

Am Alfred Barbe | Lake Charles, LA

Skills

Cleaning and sanitizing
Glass cleaning
Restroom care
Vacuuming floors

Languages

English
Native or Bilingual

Timeline

Am Alfred Barbe

High School Diploma
Read More

Call Center Representative

Walmart
2021 - 2023Read More
SHEKEILA BILL