Shekell Hutchinson
Lutherville-Timonium,MD
Summary
Highly organized Client Service Representative possessing strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.
Overview
16
16
years of professional experience
Work History
Client Service Representative
Arrow Family Ministries
Hunt Valley, MD
09.2021 - Current
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Sought ways to improve processes and services provided.
- Coordinated closely with account managers to provide updates on ongoing projects, fostering stronger internal communication channels.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Registration Representative
Northwest Hospital
Pikesville, MD
04.2016 - 09.2021
- Coded and abstracted medical records according to ICD-10-CM and CPT coding guidelines.
- Coordinated scheduling for patient follow-up appointments in accordance with physician requests.
- Used EMR system to record and organize patient insurance and medical information.
- Increased staff productivity through training on registration software, best practices, and proper documentation procedures.
Case Manager
Woman Accepting Responsibility INC
Baltimore, MD
08.2008 - 04.2016
- Liaised with social worker to expedite financial assistance not covered by insurance.
- Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Monitored program performance and outcomes for successful delivery of services.
Education
Associate of Arts - Nursing
Global Health College
Alexandria, VA08.2020
High School Diploma -
Northwestern High School
Baltimore, MD06.2001
Skills
- Transaction Processing
- POS Systems and Ordering Platforms
- Product and service knowledge
- Report Generation
- Outbound Calling
- Professional telephone demeanor
- Customer Support
- Service Recommendations
- Document and Records Management
- Computer Skills
Timeline
Client Service Representative
Arrow Family Ministries
09.2021 - Current
Registration Representative
Northwest Hospital
04.2016 - 09.2021
Case Manager
Woman Accepting Responsibility INC
08.2008 - 04.2016
Associate of Arts - Nursing
Global Health College
High School Diploma -
Northwestern High School