Shekell Hutchinson
Lutherville-Timonium,MD
Summary
Highly organized Client Service Representative possessing strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.
Overview
16
16
years of professional experience
Work History
Client Service Representative
Arrow Family Ministries
2021.09 - Current
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Sought ways to improve processes and services provided.
- Coordinated closely with account managers to provide updates on ongoing projects, fostering stronger internal communication channels.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Registration Representative
Northwest Hospital
2016.04 - 2021.09
- Coded and abstracted medical records according to ICD-10-CM and CPT coding guidelines.
- Coordinated scheduling for patient follow-up appointments in accordance with physician requests.
- Used EMR system to record and organize patient insurance and medical information.
- Increased staff productivity through training on registration software, best practices, and proper documentation procedures.
Case Manager
Woman Accepting Responsibility INC
2008.08 - 2016.04
- Liaised with social worker to expedite financial assistance not covered by insurance.
- Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Monitored program performance and outcomes for successful delivery of services.
Education
Associate of Arts - Nursing
Global Health College
Alexandria, VA08.2020
High School Diploma -
Northwestern High School
Baltimore, MD06.2001
Skills
- Transaction Processing
- POS Systems and Ordering Platforms
- Product and service knowledge
- Report Generation
- Outbound Calling
- Professional telephone demeanor
- Customer Support
- Service Recommendations
- Document and Records Management
- Computer Skills
Timeline
Client Service Representative
Arrow Family Ministries
2021.09 - Current
Registration Representative
Northwest Hospital
2016.04 - 2021.09
Case Manager
Woman Accepting Responsibility INC
2008.08 - 2016.04
Associate of Arts - Nursing
Global Health College
High School Diploma -
Northwestern High School
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