She’Kenia Anderson
Hibbett Sporting Goods
Prattville,AL
11
years of professional experience
Dynamic professional with a proven track record at Hibbett Sporting Goods, excelling in customer service and team leadership. Skilled in operations management and conflict resolution, I successfully implemented visual merchandising strategies that enhanced sales performance and improved customer satisfaction. Committed to driving results and fostering a productive team environment.
Work History
Assistant Manager
1 Year 10 Months- Assisted in managing daily store operations to ensure optimal customer service and satisfaction.
- Collaborated with team members to maintain inventory accuracy and efficient stock management.
- Trained new staff on product knowledge, sales techniques, and store policies to enhance performance.
- Implemented visual merchandising strategies to promote sales and improve store presentation.
- Monitored sales performance and provided feedback to drive team productivity and engagement.
- Analyzed customer feedback to identify areas for service improvement and implement actionable solutions.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Armed Security Officer
3 Years 5 Months- Monitored premises to enforce security protocols and ensure safety of personnel and property.
- Conducted regular patrols to deter unauthorized access and maintain a secure environment.
- Responded promptly to incidents, assessing situations and implementing appropriate responses.
- Collaborated with law enforcement during emergencies, providing detailed reports and support as needed.
- Responded quickly to incidents and assessed active situations for security concerns.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Completed full building and grounds patrols to spot and investigate concerns.
- Performed routine inspections of security equipment, identifying maintenance needs to prevent system failures.
Area Supervisor
3 Years- Monitored daily operations to support compliance with company policies and procedures.
- Assisted in training staff on customer service standards and operational best practices.
- Helped coordinate inventory management to maintain optimal stock levels and limit shrinkage.
- Supported implementation of loss prevention strategies to enhance store security and reduce theft incidents.
Education
Associate of Science
Skills
Customer service
Money handling
Team leadership
Decision-making
Problem-solving
Staff supervision
Conflict resolution
Team building
Employee scheduling
Operations management
Timeline
Assistant Manager
Hibbett Sporting Goods
12.2024 - CurrentRead More
Armed Security Officer
Williams Security & Bouncers Incorp.
03.2020 - 08.2023Read More
Area Supervisor
Ross Dress for Less
02.2016 - 02.2019Read More
Alabama State University
Associate of Science
Read More