Shekevia Kidd
Minneapolis,MN
Summary
Dedicated Health Unit Coordinator with expertise in patient record management and EPIC charting. Recognized for attention to detail and effective communication, ensuring seamless patient care and coordination.
Overview
11
11
years of professional experience
Work History
Health Unit Coordinator
Aicdc
Minneapolis, Minnesota
08.2024 - Current
- Coordinated patient admissions and discharges, ensuring timely processing and compliance with facility protocols.
- Maintained and updated patient records to support continuity of care and accurate medical history.
- Facilitated communication between patients and healthcare staff. between patients, families, and healthcare providers.
Technical Customer Service Representative
Center Point Energy Entex Cu
Minneapolis, Minnesota
10.2022 - 12.2025
- Provided technical support for energy service issues and inquiries.
- Troubleshot service outages and coordinated repairs with field technicians.
- Assisted customers with account setup and billing questions.
Medical Transportation Specialist
LogistiCare
Las Vegas, Nevada
02.2020 - 11.2023
- Resolved customer inquiries by utilizing hospital systems and protocols.
- Provided exceptional customer support through phone and email interactions.
- Informed patients about available services on services and resources available at the medical center.
Customer Service Representative
Nyu Langone
Las Vegas, Nevada
01.2016 - 12.2019
- Responded to patient questions and resolved issues quickly and professionally.
- Coordinated follow-up appointment scheduling based on provider availability, enhancing patient satisfaction and continuity of care.
- Collected patient information and verified insurance details with accuracy.
- Scheduled appointments within electronic health record systems, ensuring timely access to care for patients.
Education
High School Diploma -
Canyon Spring High
Las Vegas, NV06-2001
Skills
- Patient records management
- EPIC charting
- Health information systems
- Medical terminology
- Appointment scheduling
- Patient communication
Timeline
Health Unit Coordinator
Aicdc
08.2024 - Current
Technical Customer Service Representative
Center Point Energy Entex Cu
10.2022 - 12.2025
Medical Transportation Specialist
LogistiCare
02.2020 - 11.2023
Customer Service Representative
Nyu Langone
01.2016 - 12.2019
High School Diploma -
Canyon Spring High