Shekeyma Levett
Cincinnati,OH
Summary
Customer service professional with experience processing transactions, updating records, and supporting customer accounts. Known for accuracy, attention to detail, and clear communication. Skilled in resolving complaints and addressing account issues calmly and efficiently.
Overview
14
14
years of professional experience
Work History
Customer Service Specialist
The Home Depot
Pleasant Ridge, OH
07.2025 - Current
- Managed inbound and outbound calls to achieve service goals and maintain high customer engagement.
- Resolved customer complaints and coordinated product issue follow-up to ensure timely solutions.
- Addressed pricing and service inquiries with prompt, accurate responses to enhance customer satisfaction.
- Processed orders and bill payments with careful accuracy.
- Updated customer accounts and kept records current.
Customer Service Representative/Sales Associate
Nordstrom
Cincinnati, OH
08.2019 - 06.2025
- Resolved and de-escalated tense situations with upset clients through active listening, fostering positive relationships.
- Managed customer complaints, ensuring timely resolutions to enhance customer satisfaction.
- Provided clear answers on product details and pricing.
- Processed bill payments and order requests with accuracy.
- Maintained accurate customer account records and updates to support seamless transactions.
- Handled cash transactions following standard procedures.
Front Desk Receptionist
H&R Block
Cincinnati, OH
01.2017 - 04.2020
- Facilitated customer check-in and check-out processes, managed incoming and outgoing calls, scheduled and followed up on appointments, and performed daily office tasks including faxing, filing, printing, cash handling, and customer service follow-ups. Enhanced customer return rate by effectively rescheduling appointments and maintaining follow-up communication.
- Provided clients with a warm greeting to create a welcoming atmosphere. at H&R Block tax office with professional courtesy.
- Managed incoming calls on multi-line phone system and directed them to appropriate H&R Block staff. and routed calls to correct H&R Block staff.
- Coordinated client appointments using H&R Block office calendar to optimize scheduling. using H&R Block office calendar.
Health Insurance Specialist
Blue Cross Blue Shield
Cincinnati, OH
09.2012 - 06.2018
- Supported renewals, assisted clients with claims, and provided ongoing customer service to enhance client satisfaction.
- Confirmed claim amounts with providers, ensuring accuracy and timely processing of claims.
- Answered inquiries about policy coverage, billing, and claim status, facilitating informed decisions for clients.
- Updated patient insurance details and records with accuracy and confidentiality.
Education
High school diploma or GED -
Woodward High School
Cincinnati, OHSkills
- Customer account management
- Billing software
- Customer service
- Documentation review
- Attention to detail
- Organizational skills
- Time management
- Active Listening
- Conflict resolution
- Customer communication
- problem solving
- Office experience
Timeline
Customer Service Specialist
The Home Depot
07.2025 - Current
Customer Service Representative/Sales Associate
Nordstrom
08.2019 - 06.2025
Front Desk Receptionist
H&R Block
01.2017 - 04.2020
Health Insurance Specialist
Blue Cross Blue Shield
09.2012 - 06.2018
High school diploma or GED -
Woodward High School