SHEKIETHA TROTTER
Lees Summit,Missouri
Summary
Oversaw scheduling and billing management in pediatric and radiology offices, contributing to efficient operations over 28 years in the medical field. Mentored new employees in reception and medical records, enhancing team performance and service delivery.
Overview
25
25
years of professional experience
Work History
Referral Coordinator
Encompass Medical Group and Urgent Care Wornall Office
Kansas City, MO
05.2001 - 11.2025
- Coordinated and streamlined internal and external referral submissions to various specialty offices.
- Managed comprehensive documentation and submission processes for prior authorizations to streamline patient access to services.
- Coordinated information exchange between multiple home health agencies and physical therapy teams to ensure seamless service delivery.
- Ensured accuracy and completeness of documents prepared for fax transmission with referrals.
Administrative Assistant
Encompass Medical Group
Kansas City, MO
05.2001 - 12.2022
- Interact with customers.
- Answered phone calls from clients, vendors, and a variety of other callers looking for information.
- Maintained personnel records and issued notifications of internal opportunities to assist human resources.
- Assist in the preparation of reports that are scheduled on a regular basis.
- Photocopy, print, and check documents on behalf of other colleagues.
- Provided new employees with training in administrative procedures, company policies, and performance expectations.
- Performed a variety of office support functions as needed.
- Began working with the appropriate management to resolve complaints from referral/patient sources.
- Collaborated with supervisors and management to keep track of project status reports and update information for clients.
Education
Business Administration - Some college (No degree)
Ashworth College
Norcross, GAHigh School - undefined
Giles County High School
Pulaski, TN01.1990
Skills
- Microsoft Excel
- Cash deposit preparation
- Mail handling
- Records management
- Negotiation
- Organizing packages
- Employee training and development
- Overseeing office activities
- Insurance eligibility verification
- Supervising staff
- Copying medical records
Timeline
Referral Coordinator
Encompass Medical Group and Urgent Care Wornall Office
05.2001 - 11.2025
Administrative Assistant
Encompass Medical Group
05.2001 - 12.2022
Business Administration - Some college (No degree)
Ashworth College
High School - undefined
Giles County High School