SHEKINA HILL
Las Vegas,NV
Summary
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Insurance Agent
Progressive Insurance
09.2018 - Current
- Interview prospective clients to obtain data about their coverage needs, the physical condition of property to be insured and presenting a comprehensive coverage plan.
- Analyze & educate prospects and offer professional recommendations
- Member of the Research and Testing (R&T) pilot team, tasked with testing new sales processes, programs/treatments and presenting suggestions and new ideas in a weekly focus group with the collective goal of creating a superior work performance/corporate functionality/customer experience.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Built strong relationships with clients through consistent communication and excellent customer service.
Licensed Insurance Agent/Customer Service Representative
MIKE WHITFORD STATE FARM INSURANCE
08.2015 - 02.2018
- Increased policy sales by conducting thorough needs assessments and presenting suitable coverage options.
- Prepared necessary binding documents in process of creating new business for the books
- Enhanced cross-selling success by identifying complementary products that would further protect clients'' assets or reduce liability exposure.
- Processed applications, payments, policy corrections, endorsements and cancellations
- Field prospecting for new personal lines and business clientele
- Mentored junior staff members in sales techniques, product knowledge, and regulatory compliance to improve overall team performance.
Inbound Sales Representative
COX COMMUNICATIONS
08.2014 - 07.2015
- Implemented a consultative selling approach on all inbound calls
- Quoted and negotiated product packages to best meet customers desired needs
- Thoroughly reviewed terms of sale and service agreements
- Maintained detailed account records and contact logs using CRM
- Top down selling strategy, maximizing the sale by bundling products and presenting value for the prospect as well as upselling existing clients
- Creating/scheduling customer installation work orders.
Account Development Executive
SAN MAR CORPORATION
04.2014 - 07.2014
- Remote sales representative, responsible for data logging merchandise submissions in a precise, timely manner as well as tracking back orders for existing customers
- Optimized sales presentation materials, enhancing clarity of messaging and overall effectiveness in securing new accounts.
- Consistently exceeded quota expectations through diligent efforts in prospecting, qualifying leads, and closing deals swiftly.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Sales Representative
COMCAST
07.2011 - 11.2013
- Established new customer accounts by creating value of multiple telecom services provided to include high speed internet, cable packages and home phone service
- Created long term interfacing customer profiles for new business
- Consistently secured new accounts/upsell of add-on services generating annual & incremental revenue
- Frequent development to promote elevated customer commitment by way of revealing /probing for entertainment interests
- Presenting products, benefits and features associated within desired price point.
Education
Certificate/Communications In Television And Radio In Broadcasting -
Ohio Center For Broadcasting
Lakewood, CO08.2003
Skills
- Customer Follow-Up
- CRM Software
- Quotes and Sales
- Auto Insurance
- Property Insurance
- Asset Protection Expertise
- P&C Licensed Insurance Agent, in every state
- Life & Health Licensed
- Revenue Generation
- Regulatory Compliance
- Client Needs Analysis
Certification
- Producers License/Property and Casualty
- Producers License/ Life and Health
References
References available upon request
Timeline
Insurance Agent
Progressive Insurance
09.2018 - Current
Licensed Insurance Agent/Customer Service Representative
MIKE WHITFORD STATE FARM INSURANCE
08.2015 - 02.2018
Inbound Sales Representative
COX COMMUNICATIONS
08.2014 - 07.2015
Account Development Executive
SAN MAR CORPORATION
04.2014 - 07.2014
Sales Representative
COMCAST
07.2011 - 11.2013
Certificate/Communications In Television And Radio In Broadcasting -
Ohio Center For Broadcasting
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