Shekinah Freeman
Bossier City,Louisiana
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the telecommuting industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Sagility Health Care
09.2022 - Current
- Address customer inquiries and complaints, ensuring swift resolution and customer satisfaction
- Communicate effectively with customers to identify needs and provide accurate product information
- Maintain and update customer records in the company database to ensure data integrity and support service excellence.
- Support customer inquiries and insurance policy needs by answering questions regarding coverage, rates , billing issues, and general policy reviews while offering additional products
Customer Service Representative
VXI Global Solutions
09.2019 - 08.2022
- Delivered exceptional customer support by efficiently handling inbound calls and maintaining a courteous demeanor throughout interactions
- Addressed and resolved customer inquiries through effective problem-solving, employing both telephonic and email communication channels
- Communicated precise product and service information, ensuring customer queries were fully resolved in compliance with company guidelines.
- Show empathy with customers while helping solve their problems
Education
High School Diploma, General Studies -
Bossier High
Bossier City, Louisiana05.2018
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Product Sales
- Customer Relationship Management (CRM)
- Complaint Handling
- Customer Relations
- Problem Resolution
- Call center experience
- Technical Support
Timeline
Customer Service Representative
Sagility Health Care
09.2022 - Current
Customer Service Representative
VXI Global Solutions
09.2019 - 08.2022
High School Diploma, General Studies -
Bossier High
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