Shekinah Hoard
Loomis Armored US, LLC.
Jackson,MS
13
years of professional experience
Goal-oriented and also dedicated to high levels of customer satisfaction and meeting their needs. Enthusiastic, hardworking, and caring.
Work History
Balance and Audit clerk
4 Years 3 Months- Inventory Monitoring
- Documentation & Filing
- Direct discretionary audits to ensure compliance and risk coverage.
- Review daily accounts, investigate discrepancies, and reconcile transactions to ensure financial accuracy.
- Deliver customer service by addressing customer inquiries, resolving issues, and escalating complex cases as needed.
- Monitor incoming email communications and ensure timely follow-up.
- Communication with financial institutions
- Enter and validate data to support day-to-day record keeping.
Customer Service Representative
1 Year 6 Months- Resolved customer inquiries, returns, and complaints with accurate policy application and calm communication.
- Supported checkout operations, ensuring efficient POS transactions and payment accuracy.
- Assisted shoppers with product location, substitutions, and store service questions.
- Coordinated front-end workflow to reduce wait times and maintain service consistency.
- Trained new associates on customer service procedures, register operations, and problem resolution.
Customer service agent
3 Years 8 Months- Assisted passengers with in-person check-in support and ticketing needs.
- Answered incoming calls and managed passenger inquiries for flight details.
Customer Service
2 Years 3 Months- Listen and respond to customers’ questions. work with customers to resolve complaints, process orders, and provide information about an organization's products and services.
Customer Service Associate
1 Year 2 Months- Provided policy and service information
- Assisted customers with a warm and professional attitude
- Answered general questions
- Answered calls from customers
- Responsible for cashier duties
Education
High School Diploma
Skills
Manage computer-based work using office applications and banking systems.
Handle customer data entry with accuracy and confidentiality.
Prioritized tasks and schedules to maintain strong time management.
Deliver customer service support across routine questions and requests.
Perform cash handling duties while maintaining transaction accuracy.
Identify suspicious email threats and supported fraud prevention awareness.
Apply banking knowledge to support daily operations and client needs.
Timeline
Balance and Audit clerk
Loomis Armored US, LLC.
07.2022 - CurrentRead More
Customer Service Representative
Kroger
12.2020 - 06.2022Read More
Customer service agent
Jackson International Airport
04.2017 - 12.2020Read More
Customer Service
Walmart
09.2016 - 12.2018Read More
Customer Service Associate
Lowe's Home Improvement
02.2014 - 04.2015Read More
Provine High School
High School Diploma
Read More