Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Shekinah McClain

Hammond,LA

Summary

Dynamic healthcare professional with extensive experience at Everise, excelling in patient care and insurance verification. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in medical documentation and healthcare administration, consistently delivering high-quality service and support in fast-paced environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Healthcare Customer Representative

Everise
11.2024 - Current
  • Handled high-volume incoming calls with professionalism and accuracy.
  • Scheduled, confirmed, and rescheduled patient appointments.
  • Educated patients on services, insurance eligibility, and appointment logistics.
  • Verified insurance coverage and authorizations.
  • Routed calls/messages and maintained accurate patient records.
  • Delivered excellent customer service and resolved patient concerns.

Mobility Tech

St. Tammany Parish Hospital
Covington, LA
06.2023 - 10.2024
  • Assisted licensed healthcare staff with Progressive Mobility duties and patient transport.
  • Supported physical therapy, occupational therapy, and nursing care tasks.
  • Documented mobility rounds and coordinated daily unit activities.
  • Completed administrative duties and tracked patient movement records.

Administrative Assistant

St. Tammany Parish Hospital
Covington, LA
07.2021 - 06.2023
  • Scheduled appointments, completed patient consults, and maintained patient files.
  • Greeted patients and managed incoming calls/mail for healthcare departments.
  • Supported nurses and doctors by organizing daily operations.
  • Maintained security protocols and facilitated communication within the hospital.

Lead Daycare Teacher

Building Blocks Kid's Academy
Franklinton, LA
01.2019 - 12.2021
  • Led learning activities and monitored development for children aged 2–4.
  • Developed age-appropriate lesson plans and positive behavior strategies.
  • Maintained student records and coordinated with parents regarding progress.
  • Encouraged hands-on, play-based learning to boost early education.

Education

Clinical Medical Assistant -

Our Time Is Now Career College
McComb, MS
06-2025

Limited Radiology Technican -

Our Time Is Now Career College
McComb, MS
06-2025

Associate of Arts - General Studies

Northshore Technical Community College
Hammond, LA
01.2024

High School Diploma -

Franklinton High School
Franklinton, LA
05-2018

Skills

  • Patient care
  • Radiology procedures
  • Medical documentation
  • Healthcare administration
  • Insurance verification
  • Customer service

Certification

  • Basic Life Support (BLS)
  • First Aid/CPR Certified
  • In process of taking clinical medical assistant boards - NHA

Accomplishments

  • Valedictorian
  • Top 1% of Class

Timeline

Healthcare Customer Representative

Everise
11.2024 - Current

Mobility Tech

St. Tammany Parish Hospital
06.2023 - 10.2024

Administrative Assistant

St. Tammany Parish Hospital
07.2021 - 06.2023

Lead Daycare Teacher

Building Blocks Kid's Academy
01.2019 - 12.2021

Clinical Medical Assistant -

Our Time Is Now Career College

Limited Radiology Technican -

Our Time Is Now Career College

Associate of Arts - General Studies

Northshore Technical Community College

High School Diploma -

Franklinton High School

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