SHEKLA GRAHAM
Lake City,South Carolina
Summary
Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer abilities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Assistant
Florence Darlington Tech
- Current
HR Recruiter
Open Hearts Healthcare
02.2019 - Current
- Managed full-cycle recruiting processes, resulting in successful placements and employee satisfaction.
- Collaborated with hiring managers to identify talent needs and develop effective job descriptions.
- Developed strong relationships with clients, ensuring accurate understanding of their needs and matching them with top talent.
- Reduced time-to-fill for open positions by implementing targeted recruitment strategies.
Customer Service Representative
Teleperformance
08.2016 - 02.2019
- Answered an average of 30 calls per day by addressing customer inquiries, solving problems and providing new product information
- Managed call flow and responded to technical support needs of customers
- Resolved customer issues in a clear, courteous and straightforward manner
Front Desk Agent/ Night Auditor
The Inn At The Crossroads
04.2015 - 08.2016
- Greeted Customers
Customer Service Representative
Sykes Enterprises
01.2014 - 07.2016
- Effectively managed a high-volume of inbound and outbound customer calls
- Addressed and resolved customer product complaints empathetically and professionally
Shift Leader
Pizza Hut
02.2015 - 06.2015
- Communicated openly and honestly with the management team during each shift to ensure it ran smoothly
- Answered telephone calls and responded to inquiries
- Assisted diners with obtaining food from buffet/serving table as needed
- Assisted in maintaining preparation and service areas in a sanitary condition
Education
Medical Assistant -
Florence Darlington Tech
Lake City, Sc09.2024
Skills
- Customer service
- Training staff
- Communication
- Computer abilities
- Cash handling
- Management
- People-oriented
- Conflict resolution
- Typing 50 WPM
- Work ethic
Certification
- CPhT - Certified Pharmacy Technician
Timeline
HR Recruiter
Open Hearts Healthcare
02.2019 - Current
Customer Service Representative
Teleperformance
08.2016 - 02.2019
Front Desk Agent/ Night Auditor
The Inn At The Crossroads
04.2015 - 08.2016
Shift Leader
Pizza Hut
02.2015 - 06.2015
Customer Service Representative
Sykes Enterprises
01.2014 - 07.2016
Medical Assistant
Florence Darlington Tech
- Current
Medical Assistant -
Florence Darlington Tech
- CPhT - Certified Pharmacy Technician
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