Shelah Mandapat Warder
Conroe,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience with United. I'm a fast learner and a solid team player with outgoing, positive demeanor and proven skills in establishing rapport with passengers. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and self-growth.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
United Airlines
05.2010 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved passenger needs with empathy and sincerity.
- Assist passengers in navigating the United App improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in cross-functional duties aimed at enhancing overall service options for our passengers
- Handled escalated situations efficiently, finding satisfactory resolutions for both customers and the company alike.
Baggage Handler
United Airlines / Continental Micronesia
11.2010 - 05.2013
- Maintained a safe work environment by adhering to all safety regulations and guidelines.
- Collaborated with team members to ensure efficient transfer of luggage between flights.
- Minimized delays by prioritizing tasks based on flight schedules and deadlines.
- Assisted in the loading and unloading of cargo from aircraft, maintaining proper weight distribution for safe flight operations.
Education
High School Diploma -
Guam Community College
Mangilao, GU06.1994
Skills
- Customer Service
- Service Standard Compliance
- Microsoft Excel
- Documentation
- Product and Service Solutions
- Brand Representation
- Critical Thinking
- Microsoft Outlook
- Customer Relations
Timeline
Baggage Handler
United Airlines / Continental Micronesia
11.2010 - 05.2013
Customer Service Representative
United Airlines
05.2010 - Current
High School Diploma -
Guam Community College
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