Shelbee Gross
Fort Worth,TX
Summary
Diligent College Student focused on Nursing and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front of House Team Member
Chick-Fil-A Restaurant
Fort Worth, TX
04.2022 - Current
- Greeted and talked pleasantly with customers to promote positive image for business.
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
- Worked with managers to report and resolve customer issues or concerns.
- Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.
- Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
- Followed national, state and local safety, health and sanitation guidelines to protect guests.
- Replenished supplies and organized food preparation stations to maximize productivity.
- Assembled and served meals according to specific guest requirements.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
Front of House Trainer
Raising Cane's Restaurant
Fort Worth, TX
06.2021 - 04.2022
- Handled guest complaints quickly to maintain positive dining experience for patrons.
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
- Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
- Assigned work tasks and activities, prepared schedules and managed staffing.
- Developed goals and plans to prioritize, organize and accomplish daily service tasks.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Prepared variety of foods according to exact instructions and recipe specifications.
Education
High School Diploma -
Northwest High School
Justin, TX05.2023
Skills
- Team Collaboration
- Training and Mentoring
- CPR Certified
- Certified Medical Assistant
Certification
- Licensed Certified Medical Assistant
- Licensed American Heart Assoc. BLS CPR and AED operator
- Scheduled to take EMT-Basic Exam for Certification
Accomplishments
- Head Drum Major of the Northwest Texans Band 2022-2023
- Promotion to Senior Team Member 2024
Timeline
Front of House Team Member
Chick-Fil-A Restaurant
04.2022 - Current
Front of House Trainer
Raising Cane's Restaurant
06.2021 - 04.2022
High School Diploma -
Northwest High School
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