Shelbi Getchell
Wesley Chapel ,FL
Summary
Dynamic Office Manager with a proven track record at Statewide Dermatology, excelling in compliance and operational efficiency. Leveraged strong organizational skills and customer service expertise to enhance patient communication and streamline documentation processes, ensuring regulatory adherence and improved service delivery. Committed to fostering client relationships and optimizing workflow.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Office Manager
Statewide Dermatology
04.2020 - Current
- Supervised office staff and healthcare providers to ensure efficient operations.
- Oversee documentation management to ensure all facilities maintained compliance with regulatory requirements.
- Facilitated communication with families to gather patient insurance information.
Insurance Agent
Florida Insurance Solutions
01.2017 - 04.2020
- Assisted clients in selecting appropriate insurance products based on individual needs and preferences.
- Facilitated client communication with appropriate claims adjusters for home and auto policy claims.
- Developed and maintained strong client relationships through effective communication and support.
- Processed insurance applications, ensuring accuracy and compliance with regulatory standards.
- Collaborated with team members to streamline workflow processes and improve service delivery.
- Conducted policy reviews, identifying coverage gaps and recommending suitable adjustments for clients.
Education
High School Diploma -
Plant City High School
05.2016
Skills
- Customer service
- Office management
- Organizational skills
- Customer relations
- Clear oral/written communication
- Administrative support
Certification
Customer representative license 440 ( valid 2018-2022)
Timeline
Office Manager
Statewide Dermatology
04.2020 - Current
Insurance Agent
Florida Insurance Solutions
01.2017 - 04.2020
High School Diploma -
Plant City High School