Shelbie PHILLIPS
Edmond,OK
Summary
Dynamic supervisor with a proven track record at Circle K, excelling in staff management and training. Achieved significant sales growth through innovative strategies and enhanced customer service. Skilled in financial management and payroll processing, fostering a collaborative team environment that reduced turnover and improved employee engagement.
Overview
12
12
years of professional experience
Work History
Supervisor
1/2 Off 1/2 Name Brand Clothing
04.2025 - Current
- Oversaw daily operations to ensure compliance with company policies and standards.
- Facilitated training and development of team members in customer service and sales techniques.
- Established inventory management processes to enhance stock optimization and reduce shrinkage.
- Executed regular performance evaluations, delivering constructive feedback to elevate staff productivity.
- Addressed customer complaints with efficiency, ensuring high satisfaction and loyalty.
- Partnered with management to define sales objectives and promotional strategies that drive revenue growth.
Bookkeeper
Decision Grid
09.2023 - 10.2024
- Managed accounts payable and receivable functions efficiently.
- Reconciled bank statements to ensure accuracy of financial records.
- Processed payroll and maintained employee financial data confidentiality.
- Utilized accounting software to track financial transactions and generate reports.
- Assisted in month-end closing procedures, ensuring timely reporting of results.
- Collaborated with team members to streamline bookkeeping processes and improve efficiency.
- Supported audits by providing necessary documentation and clarifications promptly.
- Maintained organized filing system for invoices, receipts, and financial statements.
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Completed payroll for employees and maintained detailed records of procedures.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Reconciled and corrected issues with financial records.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Posted daily receipts and payments in accordance with corporate protocols.
- Supported year-end closing procedures by preparing adjusting journal entries as needed.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
Supervisor
Platos's Closet
10.2024 - 04.2025
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
- Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Monitored store appearance and merchandising standards, enhancing overall customer experience.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Bookkeeping Administrative Assistant
Camping World
11.2021 - 09.2023
- Processed invoices and managed accounts payable using QuickBooks software.
- Assisted in maintaining accurate financial records and reconciled discrepancies.
- Supported payroll processing and ensured timely employee payments.
- Coordinated office communications, including emails and phone inquiries, for efficient workflow.
- Managed accounts payable and receivable tasks, maintaining accurate records and reducing errors.
Multi-Store Manager
Circle K
10.2014 - 09.2021
- Oversaw daily operations across multiple store locations, ensuring adherence to company standards.
- Managed inventory control processes, optimizing stock levels to reduce waste and improve efficiency.
- Trained and mentored staff on best practices in customer service and operational procedures.
- Implemented new sales strategies that enhanced store performance and increased customer engagement.
- Analyzed sales data to identify trends, informing strategic decisions for product offerings and promotions.
- Developed action plans to address operational challenges, improving overall store productivity.
- Fostered a collaborative team environment, enhancing employee morale and retention across stores.
- Coordinated with corporate teams to align local initiatives with broader organizational goals.
- Maintained a high level of product knowledge across various categories to effectively guide staff members in assisting customers.
- Increased overall store performance by implementing effective sales strategies and staff training programs.
- Achieved consistent sales growth across multiple locations through proactive team leadership and effective marketing initiatives.
- Implemented loss prevention measures for minimized shrinkage and increased profitability.
- Optimized store layouts for increased foot traffic and maximized sales potential.
- Collaborated with corporate teams to ensure brand consistency and adherence to company policies across all locations.
- Conducted regular performance evaluations for staff members, providing constructive feedback and identifying areas for professional development.
- Streamlined inventory management processes for improved efficiency and reduced stock discrepancies.
- Reduced employee turnover rates with comprehensive onboarding processes, ongoing training, and supportive management practices.
- Managed budgets, financial reporting, and forecasting for multiple stores, ensuring cost-effective operations and sustained revenue growth.
- Addressed escalated customer concerns promptly with appropriate resolutions to maintain positive customer experiences.
- Established strong vendor relationships, negotiating favorable terms for product procurement and delivery schedules.
- Coordinated seasonal promotions across the stores while collaborating cross-functionally with marketing teams.
- Oversaw visual merchandising efforts in all stores to create engaging displays that drove sales results.
- Ensured compliance with labor laws, health regulations, safety guidelines within each location.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reported issues to higher management with great detail.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Education
Associate of Arts - Performing Arts
Western Oklahoma State College
Altus, OK12.2001
Administrative Assistant I / II - Business Accountancy
Southwest Technology Center
Altus, OK05.1998
Skills
Training and mentoring
Goal oriented
Staff management
Customer service
Business administration
Financial management
Payroll processing
Timeline
Supervisor
1/2 Off 1/2 Name Brand Clothing
04.2025 - Current
Supervisor
Platos's Closet
10.2024 - 04.2025
Bookkeeper
Decision Grid
09.2023 - 10.2024
Bookkeeping Administrative Assistant
Camping World
11.2021 - 09.2023
Multi-Store Manager
Circle K
10.2014 - 09.2021
Associate of Arts - Performing Arts
Western Oklahoma State College
Administrative Assistant I / II - Business Accountancy
Southwest Technology Center